Insurance hell....

[elgrad 0]

I know we have all heard of "bandster hell" but I am caught in "insurance hell". My doctor's office tells me that they sent the info required for pre-cert/authorization over 2 weeks ago. My insurance company says they have nothing. So, I call my doctor's office. The patient liaison states she will re-send. I give it a couple of days, call the insurance company and ...nope, they don't have anything. This is getting frustrating and I don't know who to be mad with. I feel like I don't have any way to just jump in and get this done. I know they told me to be patient, but this is ridiculous!

I will return you now to your regularly scheduled program and apologize for the rant.

Elgrad

[Jodi73 11]

Find out exactly where she is sending it! Ask your ins. for the fax number to them directly, then give it to your docs office. Sounds like the lines are crossed somwhere! Good luck! Jodi