LapBandTalk Chat Issue (Temporary Fix!)

[Ken S. 162]

Hello All,

We've spent several hours troubleshooting a recent issue with our Chat Application. It seems that users of Internet Explorer 8.x are experiencing a 'blank' window at times.

The entire page loads, with the exception of the actual chat view. Most of the time, you will hear the audio from the chat, but will have no visual.

To resolve this issue, each time the window is not showing, simply move your mouse to the bottom right hand corner of your browser window. You'll see an icon that looks like a Magnifying glass with a Plus Symbol, click on this and adjust the percentage to something different than the current value. Then your chat will appear, and you can reduce or increase your magnification back to it's previous level.

This is only a temporary fix and we're working on a permanent resolution.

Thanks,

Ken

[Sarah.R 2]

Ahhh I was wondering why the chat wasn't working after I upgraded lol. Thanks for the info!

[Sarah.R 2]

Is the chat not working again for ie8 users? Cuz it's not working for me =(

[GuyMontag 1,264]

I found a way to make it work in Firefox. If you logout of your LBT account, load up the chat window, log in the chat window seperately, you can then access the chat.

[Ken S. 162]

Hello,

That chat rooms should now be working properly.

Please let me know if you're still having problems.