New: in NEPA, CIGNA health insurance

techtales · February 21, 2009

Hello, I am new to the board and currently researching the lap band surgery. I have already received a referral from my primary care giver but when they called to schedule my consult I was told my Insurance CIGNA did not cover the hospital the Dr. went to.

I called my insurance company to find Drs in network and hospitals in Network and was told that my company opted out of the inclusion of Weight loss surgeries.

So I figured that I would not be able to get the surgery and gave up. Until I decided one day to go to my HR department and ask if someone there could help me. At first I was really embarrassed to ask for help feeling like my HR department didnt need to know my personal issues but decided to just make myself vulnerable. Anyway, my HR rep called the insurance company and found that my company had not indeed opted out and the surgeries are covered. She sent me the documentation and now she is working to find an in network dr and hospital for me.

So my question here is, does anyone live in NEPA (Wilkes Barre area) and does anyone have CIGNA insurance?

Looking for some support from someone who has been through the process with the same insurance company.

I am really anxious now to learn all I can and take all the proper steps so that I dont hit any bumps in the road. Any help would greatly be appreciated.

Ok Take a Deep Breath... you can do this Janeane! :tt2:

dont know if you are allowed to do this but if so, email me at info@techtales.com

Lighterload · February 21, 2009

Good Luck with your journey. I found it frustrating with the insurance company pre-determination phase but just be persistant. I am a native of Wilkes Barre, but moved to southern Arizona 15 years ago and decided to make this home.

pspmtnac · February 23, 2009

hi I live in NEPA..and I am going to be having my surgery in Port Jervis, NY because my insurance Cigna makes you go to a center of excellance and none of the hospitals in this area are.