Doctor's office not submitting paperwork

[laurenwhite82 0]

I received my surgery date at the end of July and I was told my paperwork would be submitted to Cigna right away since they tend to be rather slow in making decisions. A week after I met with the coordinator, I e mailed her to see if she had submitted my paperwork....she had not but said she would do it last week. E mailed today to see if it had been done, of course not. I am worried she is going to run it right up to the line and I will not get approved in time. My mother is flying in to take care of me after surgery and I am gonna be mega pissed if I dont get approval in time due to this. I am trying not to be a pushy b****, but its getting hard for me. Any suggestions of what I should do?? Thanks in advance for the help all!

[heartfire 4]

I think I'd just keep calling her until it's done. Be nice about it but let her know that your mom has made arrangements (ex: bought plane tickets already) to come in to town to be with you and things will get really complicated if she's not on the ball. You could even be a little apologetic if you feel it would help, you know, you are just SO excited and nervous and really just can't wait and are trying to make sure you're doing your part, etc...

But I'd definitely be calling her more to make sure she's DOING HER JOB!!

Hang in there!

[Jonnycat1 0]

I would find out the person at Cigna that will be processing your paperwork. Then, you can call the clinic and let this office administrator person know that "Susan (or whoever is processing your claim at Cigna) is going to be processing your paperwork and that she needs it right away and to please call you back the minute it has gone through and the fax confirmation sheet prints off." That way, you can call and verify that it has indeed been faxed and received by Cigna and you have successfully routed it directly to the person who will be processing your claim.

[mom2twoboysinfl 0]

:biggrin2:Lauren, what ever happened with Cigna? Cigna is my primary insurance probvider. I'm just wondering how things wen't with them; please....

if you got any advice in working with them, let me know, I am at the beginning stages of this process and any simplicities will help. Thanks.....

Kerrie

[laurenwhite82 0]

Well, here is what I wrote....

"I am getting kind of nervous about the timeline here. I start my liquid diet on the 25th. I already have the time off from work for the date scheduled and my mother already has a plane ticket to come in to help me recover. I don't mean to be pushy, but can you tell me when this will be completed. I know Cigna tends to take a while to make decisions, so I appreciate your help pushing this along."

Hope its not too mean, but seriously, come on! Do your job!

Mom- My paperwork (as you can see) has not been submitted so I really have no advice for you other than to keep lots of documentation and do everything they ask, just like they ask for it. You shouldn't really have issues if you meet their qualifications and follow their guidelines.

Jonny- Thanks for the advice. I will call Cigna today to see who will handle the claim. Good idea!

I hope this goes quickly....I really get tired of harassing people so they will do their job efficiently.