They gon make me lose my mind..

southerngirl24 · August 3, 2008

:mad2:Up in here! I am now two weeks past being approved and about to lose it. I have not gotten a surgery date or pre-op or anything scheduled and I am trying to figure out the most professional way to deal with this. I called the AIGB center to talk to my patient advocate and that was like talking to my five year old. They still keep saying they have not gotten approval ( or the letter) from the insurance company and they will not act without it. I called the dr's office where it was sent and they do not have it. The insurance said that they mailed another copy to me on 7/25!!! What kind of snail mail are they using??:mad::mad::eek::cursing::smile::biggrin: How can a sista avoid getting down right hood with these people? I mean I am so fed up that I am not sure what to do now.:mad::tt2:

Edited August 5, 2008 by southerngirl24

tammygirl · August 4, 2008

SouthernGirl,

I am sorry you are going through the wringer with the MD's office. The paperwork associated with this procedure and communication between all the folk involved can be a bit much at times.

One solution that may work is to have your insurance company fax the approval to the MDs office followed by a hard copy sent in such a way that requires the office to sign for it upon delivery. Also you may consider asking the insurance company to send you a hard copy as well.

Perhaps that will speed things along. Rooting for you all the way!

Tammygirl

southerngirl24 · August 4, 2008

Thanks Tammygirl. The insurance will not fax it due to HIPPA regulations. I think that is silly because it will be going to the doctor's office. I thought I had figured it out where I could request a copy on their automated line but that fell through.:wub: I sent a email last night to the nurse at the office and I am going to call them all today. Starting with the insurance, the doc's office and my patient advocate. All in that order all day today until someone is sick of me calling, because I am sick of waiting. I am suppoed to be going on vacation with my family, hosting my best friend's baby shower and planning my parent's surpise anniversary party. All in the next 30 days and I want to be feeling top notch for all of it. We will see what happens.:smile:

southerngirl24 · August 4, 2008

Yay!!! I called and called and called everyone in the world today and I got my date. I called the insurance and then the patient advocate. I then got a call from the doc's office and she said called to go over my pre-op questionaire. I do not need anymore labs and they have one pre-op visit with the surgeon which will be next week and then I am set for 8/26 which is two days after my birthday! So I am glad to know all my calling paid off.