Approved, but have questions..

southerngirl24 · July 22, 2008

So I got my approval from UHC today. :scared2::biggrin::smile: I called to see if they had my file and she said it had been approved. I was shocked because every day last week they told me they did not have it. But that was the good news. My doc's office had a tenative date of 8/1 but the insurance company gave a date of 7/30 for the surgery.:w00t: How can they do that? I now have to try to scramble to get pre-op workup done before then. I also have to wait until either me or the doc's office get the approval letter to schedule Pre-op visits as they will not schedule me until they have an approval. I wanted this and it went quick but now I am getting a bit nerved up about having to rush around. Any thoughts on how to get the date changed? Thanks!

lafrogura · July 22, 2008

I would go ahead and schedule the pre-op testing and tell the insurance company you need the authorization # for the procedure. If they didn't give an actual auth#, see if they can fax you a copy of the letter since they gave the earlier date and you need to get testing done prior. Worth a try.

southerngirl24 · July 22, 2008

They have given me the auth # but the doc's office will not schedule the pre-op until they get the letter.

I still am confused on how the insurance comapany can pick the date?:biggrin:

Hollins2003 · July 22, 2008

I don't have UHC (I have Anthem in Virginia), however, when I received my approval letter it had a surgery date on it. The surgery date was not the actual date of my surgery. My surgeon's office changed the date, notified the insurance company, and everything went through just fine. Usually insurance companies give you a windown of opportunity to have the surgery completed. Good luck on the beginning of your journey. I wouldn't worry too much about your pre-op, mine was able to be completed in one day!