Aetna Letter

[Flowerpurr 0]

Hello I am finally approved right. So I think I am good to go and will get the letter within a week. I was approved June 9th. Never received a letter. Got one from my Dr.'s office saying congratulations on your approval so I thought ok Aetna sent them a letter and not me no biggie right? Wrong! I get a call from the nurse at my Dr.'s office saying 20 days later Aetna never sent a letter and they can procede with surgery without that. After I have already scheduled surgery which is on the 15th I had just did my Upper Gi the day before and was scheduled to see the suregon on Mon. and blood tests today Wednesday. So my question to everyone is I called Aetna three times on Friday the 27th they told me the letter went out at 9:30am. I live in Illinois when should I receive my letter? Aetna told me up to 7 to 10 business day. I am having surgery on the 15th...That wold put the letter coming on the 11th if it takes a full 10 days. So please someone tell me I will get my letter today or tomorrow. I started this stupid liquid diet already and have taken off of work for the surgery. Plus I had my bf and family rearrange their schedule to come to the surgery. I am nervous it won't come in time. I feel this is the nurse's falt for not telling me that the letter never came. She should of told me within the first 10 days the letter never showed up. I would of called. Instead she calls me 20 days later. So any advice?

[Melody2006 1]

You live in Illinois too? Where are you having your surgery done? I'm having mine done by Dr. Heydari at Centegra Hospital.

[Flowerpurr 0]

I am having mine done at Condell Hospital with Dr. Watson and Otto.

[annesan 0]

If you email Aetna on their site they should be able to email you back saying that you were approved. They did that to me within 12 hours.

[Flowerpurr 0]

I know the Dr.'s office looked in their website as well and saw it was approved but they want a physical letter in hand! UGH!!!

[Ineedalapband 0]

Can you call them and explain the situation and ask them to fax another one to the Dr. office?

[Flowerpurr 0]

I did tell them that and asked it to be faxed but the answer I got was I am sorry it is a computer generated letter and we only mail them. Sure they do. This is there way of dragging their feet some more so they don't have to pay right away.

[Flowerpurr 0]

Ok latest update I called Aetna customer service instead of pre-cert. They looked for the letter but said they don't have one imaged yet. The women said I could get it faxed when an image pops up. She said the letter should come this week though. I told her my story that I am on this two week diet and don't want to be doing it for nothing. So she said check back in a week if I don't receive the letter and it should be imaged and they can fax it to me! YEAH!!! She said the hospital already approved the surgery. I told her well the nurse will cancel without a letter. So please eveyone pray and cross your fingers that I am not doing this liquid torture in vein. I don't mind doing the diet as long as I know the surgery is going to happen on time!:thumbup: