Insurance confusion...

hfalola · May 13, 2008

I am getting different information from different sources. I have UHC Select Choice insurance. I know the lap band is a covered benefit. I'm trying to determine if a 6 month diet and exercise plan is required. When I call, member services tells me the only thing required is a documented diagnosis of morbid obesity. When my surgeon's office calls, they are told a diagnosis, plus a 5 year weight history and a diet and exercise plan are needed, but did not tell them how long of a supervised diet is required. When I talk to my HR person at work, she says a 12 MONTH supervised diet is required! AHHH, I'm about to tear my hair out!

What should I do now? I've asked both the surgeon's office and my HR person to call again to confirm the information, but I am getting frustrated at all these different responses.

waikiki · May 13, 2008

Working with insurance can get frustrating.. I was able to find the information needed about my requirements on my insurance website..

When you call in ask them if they can send you something in writing. That will help but as always, nothing is written in stone and may be subject to change.. Keep a positive outlook, it won't be too much longer now.. If you have to wait 12 months then you will have more time to be prepared.

Your surgery date will be here before you know it.. :thumbup:

kathystrick · May 13, 2008

Definitely call and ask for a copy of their policy on WLS. Some companies have it on their website, others don't. Mine didn't have it on the member services site, but on a different one. Try not to get too frustrated. It's only a matter of time now! Good luck!