True Results - Self-Payers- Need Your Help

new_me_2008 · April 29, 2008

I was banded by True Results in Scottsdale in Oct 2007 and I do not regret it one bit. The Doctors are fabulous. My question is around the payment and agreement...

When I self paid in full I paid $14,500. I was told (but never given any paperwork - I know, my bad) that this included the first year of fills and the second year of fills there would be $1000K of my payment set aside that they would draw from. Truthfully, I did not even question the second year of fills as I was sure that I would have lost all of my weight by then and insurance would help defer any costs I my have.

Well now, 6 months post op, they are billing my insurance and there is a new patient coordinator who does not know or have documented my agreement.

Can any of you who self paid with true results share your terms with me? This would be very helpful as I try to work to a solution with them.

Thanks in advance

momma66 · May 2, 2008

I was self pay around the same time, as far as I know that included the first year of fills, I as well do not have any paperwork to back up that story, just a canceled check. I don't think they have billed my insurance, it wouldn't pay if they did...that's why I was self pay to begin with. Are they trying to collect from you?

new_me_2008 · May 2, 2008

Not yet, based on my question to them about why my insurance is being billed without my knowledge, they say that they are researching it. We will see - I have now 4 people who have said that they agreed to the same thing as me so I feel confident that they will come around.

I just have a hard time paying the money and then 6 months later they turn around and bill my insurance and expect a $35 co-pay.

Her words were "we wouldnt be able to stay in business if we gave everyone free fills for life" I told her that a) many people get insurance approved so those people are paying and :thumbup: I dont expect free fills for life, just for the first year, since that what I was promised. It should not be this difficult as I am at 8.5cc in a 10 cc band.

i will keep you posted...