Lockheed Total Health - Aetna PPO

miss meliss · April 19, 2008

I have just hit a snag I didn't see coming. I have completed my 90 day plan and my doctor sent in all my records over a week ago to Aetna. I call Aetna for my statis and I was told it never came. They said it probably was sent to the regular Aetna office and that it would eventually get to them, however, it would dramatically slow down the process. They also suggested asking my doctor to resend my information to a new number. I sure in the long run this is going to work out, however, I want the short run!!! Has anyone ever hit this snag before? Are there any other Lockheed Total Health people out there and what is your experience?

Nancee · April 21, 2008

Miss Meliss,

I dealt with Aetna through Lockheed for my lap band and haven't had any problems at all. Actually the only problem I've had is that Aetna is my secondary insurance carrier and all the doctors and hospital send everything to my primary carrier first (which I understand is procedure) and then we wait for them to reject it and then turn around and send it to Aetna for payment.

If I remember correctly it only took about 10 days for Aetna to review and approve my file, and then we went forward and scheduled my surgery.

Good luck!

Nancee

miss meliss · April 22, 2008

Thanks for the information! 10 days sounds great!! I finally got a fax number that I could pass on to my Doctors office. I hope they fax my stuff today!!