Linksys tech support

[Pix 4]

*bangs head on desk*

Drama alert!!

OMG those people are retarded. I have been dealing with them for the last week and all I want is a RMA number to send the router in and get a new one. Not hard, I got the luck of the draw and managed to get the defective router. No big deal you would think .....

Oh no, last week they have been having me do the same things and nada, it does NOT work. But oh no, they wont listen to me, so today they finally escalate the problem to the next level and I am back on hold ....

:tt1: :sad: :eek: :cursing:

I am ready to chuck the phone at the wall and say screw it and just call the 130 spent wasted and go buy a new one.

[IndioGirl55 32]

*bangs head on desk*

Drama alert!!

OMG those people are retarded. I have been dealing with them for the last week and all I want is a RMA number to send the router in and get a new one. Not hard, I got the luck of the draw and managed to get the defective router. No big deal you would think ..... :biggrin:

Oh no, last week they have been having me do the same things and nada, it does NOT work. But oh no, they wont listen to me, so today they finally escalate the problem to the next level and I am back on hold ....

:cry_smile: :crying: :biggrin: :biggrin: :biggrin:

I am ready to chuck the phone at the wall and say screw it and just call the 130 spent wasted and go buy a new one.

I have a lynk system too - I hate the out sourcing

[miztrniceguy 1]

i've got a new rangemax wireless N sitting here waiting for the new laptop i bought my wife. it will be our first wireless...but just for the laptop

[Headhunter 6]

Pix;

Linksys is KNOWN for their lousy support. It's ironic, because they are owned by Cisco, who are well known for their world-class support (although Cisco support is for IT pros, and not consumers, they don't make much consumer gear.)

But don't give up on Linksys stuff. It's normally very good. It's consumer-class gear, but it's good enough so that we use it in many, many commercial environments.

If it's just a configuration issue and NOT a hardware malfunction, there are PLENTY of places on the 'net where you can get questions answered and directions for configuration.

Getting a bad piece of gear is a given on occasion, but I would would stick with Linksys. Netgear is the other Very Good product in that class. Dlink is a third choice, but I would choose the other two first. D-Link will ultimately be a good product, but they are still rising from their "junk" days! :tongue_smilie:

[Pix 4]

HH, I am a tech support person, I dealt with Linksys on a professional and consumer level all the time when I was in the industry. It has always been and most likely always will be a /head desk experiance with them until they decide outsourcing isn't the way to go.

Personally I prefer Belkin, as my 'personal product' of choice. D-Link is still in its infancy has tons of room for growth, other then that it is a good company. Netgear, I wont touch with a ten foot pole. Microsoft only if I have to (and that was job related so I don't have to anymore). Linksys the only reason I stear clear of the home office products IS because of the tech support. Other then that it is a a good company, as long as you don't ever need to call them. But I got the bad luck draw and got the bad router of the batch. I just want my RMA number so I can send it in and get a new one. Thats all, I am still tussling with them to get the RMA number :thumbup:

[Headhunter 6]

Oh, Ok, you're a tech guy so then you know what you're doin'!

Didn't know if you were a consumer-grade kind of guy and just having problems or what,...but since you're a pro, you don't need any help from me! :thumbup:

I like Belkin for consumer grade stuff, although I hardly ever use it. I like them mostly for all the cool little accessories they make for tech stuff. I also like them as a company. I remember at the old COMDEX shows I used to stop by their booth and chat with their reps. Really, really nice and helpful people, a lot more so than many of the other companies that make the same stuff.

I surprised that you don't like Netgear. I've had good luck with most of their stuff. I really like the little blue 4/5/8 port switches they make. They are really solid, made of metal. Perfect for environments where we have to add a few connections, and it's a situation where someone might step on the box or something.

Tell me about why you don't like Netgear....you might have some info I can use!

[Pix 4]

well first off, Pix is female .. hence the ticker that is counting down my husbands return from deployment.

Just don't like netgear, its a personal choice. Saw to many issues with there product when I was actively working in IT (now just contract work on the side). One of the other guys on contract with the company swears by it, and wont touch linksys with a ten foot pole. Just personal thats all (mainly all the stuff I got that was netgear went back PDQ cause it was inadequate and/or a piece of junk).

[Headhunter 6]

oops. sorry 'bout that!

You must be kind of excited, since your surgery is coming up soon and you'll be able to lose a bunch of weight before hubby gets home...... :thumbup:

[Pix 4]

Wouldn't say a bunch, but a fair amount yes. Of course he will be in the dark of how much and all of that .. I am mean like that.

[Headhunter 6]

Shame on you! :biggrin2:

Well, you might be able to lose 25 to 40 pounds before he gets home...a lot more if you ramp up the exercise.....you could get pretty close to losing half of it.....!

[Boo Boo Kitty 3]

Pix--I have to call them for my MIL....thanks for the heads up it is gonna suck! ugh.....do they speak english???

[Pix 4]

On weekends .. its iffy ... Mon-Fri ... still iffy ... but if you get your call escalated chances are its patched back through to Cisco main CS .... (parent company of Linksys)