5 weeks no word

[Sooverit! 1]

My surgeon's office sent in my paperwork over 5 weeks ago and they have not heard from Cigna either way. I am hoping that this is a good sign? I heard that approvals take longer than denials? Does anyone know what an average waiting time is for approval from Cigna is? Any feedback would be appreciated. This journey is getting old...I've been working on this for over a year now!!

Thanks,

Marg

[Carrie_C 9]

What type of Cigna do you have? I gave Open Access and it took them one week to deny me, but only because they were missing paperwork. I think they deny fast, but approve slow. You should call them.

[LSF 264]

I would call the insurance company to make sure they received it and if so, ask when they are going to notify. I keep calling if I don't hear from them with-in a reasonable amount of time and that seems to help.

[Sooverit! 1]

Hi guys ...I have Cigna point of service plan or PPO (forget what this stands for). When I called last week CIGNA said they were waiting on verbal authorization from my PCP. Which could take a whlie with the crazy secretary there who has been the only one throwing wrenches into my year long plan here. Not sure why...unless her ins. doesn't cover lap band and she's sore. The guy on the phone said you haven't been declined they just need more clincial info. I am almost feeling excited here. ....will let you know tho.:biggrin: