DC area Patient Experience

[MrBeeswax 0]

I have just started a program at Medstar Washington Hospital Center. The surgeon reviews well, but I am concerned because it feels like I'm on a conveyer belt w/o much support. I don't expect support from the surgeon, but there's no one to guide me through the process. The office staff seem to do great administrative work, but I feel like I'm on my own emotionally/care-wise. The classes are through an app and the support groups are monthly only via MS team and during the work day. I am wondering if I should find another program has anyone experienced the program at George Washington University, Sibley Memorial, Howard University, or Virginia Hospital Center. Are they more personal patient care. The current program I'm in feels like I'm just a commodity. Or is this level of detachment and isolation normal? If so I'm not sure what to do.