Bariatric Pal store - Privacy Concern

[Esi 179]

If you order from the Bariatric Pal store:

I sent this message to customer service about 5 weeks ago, and they said they would look into it. The same thing happened AGAIN today. 😡

If you agree, please consider sending them a note, too.

*****
Dear BP Store,

Until this week, all of the products that I have purchased from your store has come with a return label that indicates “BP Store.”

However, my latest package contained the words “Bariatric Pal” on the label.

It might seem small, but for those of your customers who are not public with our surgery choice, this can be revealing, embarrassing, and could even lead to our health information inadvertently shared.

Would you please consider changing the return label to the old “BP Store” label? Most of the products I get from your store can be purchased from other places, and I may need to consider this to protect my health information.

Thanks for your consideration!

[Alex Brecher 10,515]

Thanks for bringing to my attention. I had them update to B.P Store.

[Esi 179]

6 hours ago, Alex Brecher said:

Thanks for bringing to my attention. I had them update to B.P Store.

Thanks!

[Esi 179]

Update: The latest return label is back to BP Store! Thank you! 😀👍🏻

Unfortunately, the newer boxes being used (Netrition) have a larger Bariatric Pal printing…sigh…at least there are a couple other brands listed next to it. So it’s harder to assume. I would love a plain shipping option.

[Alex Brecher 10,515]

Just now, Esi said:

Update: The latest return label is back to BP Store! Thank you! 😀👍🏻

Unfortunately, the newer boxes being used (Netrition) have a larger Bariatric Pal printing…sigh…at least there are a couple other brands listed next to it. So it’s harder to assume. I would love a plain shipping option.

Thanks for the update. We appreciate your feedback and will take it into account.

Here's a photo from the side of our newest boxes. The BariatricPal logo isn't very noticeable.