Frustrated with insurance

[Pdub8112 9]

My coordinator submitted me documents on 1/7 with a surgery date of 2/16. I still can't get a hold of my case nurse. At first when I called to check my status they said it's still under review and I'm not missing anything. They have until 1/22 to give me an answer. I called today to check on the status still pending and now I'm being told they have until 1/28 to give me a answer. How hard is it to look at five things. No matter how many times they review it what's on the documents won't change. Super frustrated.

[toodlerue 462]

Sorry insurance is being such a butt head!!! They can be so frustrating!

Hang in there, it will happen.

[NovaLuna 710]

If it helps, my insurance took three weeks to approve my surgery. Some just take longer for some reason...

[Hopefulin2021 244]

I feel your pain . It does seem like it takes forever but once you get your surgery date your like it really didn’t take that long. My paperwork was sent in on 12/23 I was approved on 1/5 but I called them almost every day after the first week.

[GreenTealael 25,533]

I understand. I don’t know how insurance companies expect people to patiently wait weeks upon weeks while they decide the next steps of our lives!

I was so nervous, excited and impatient for surgery that 2 weeks after my info was submitted, I called my insurance companies everyday until I had an answer.

I even went through the trouble of getting names and IDs of reps to speak to them again for continuity. I’m certain they were tired of me 😂

I hope your determination comes back quickly

[Pdub8112 9]

Thankfully, my case nurse called today and asked me question pertaining to surgery. Hopefully I will be approved by Friday.