Anyone go thru Lap Band Solutions/True Results/AIGB in Houston?

kimmi5207 · November 26, 2007

I was wondering if anyone went thru Lapband Solutions/True results/AIGB in Houston (goes by diff names). They have a large network of doctors, it appears. Their texas base appears to be Dallas.

How efficient were they in submitting your request for preauthorization and letter of medical necessity to your insurance company?

How friendly and easy were they to work with?

Were they willing to answer questions, if you called to check on the status of your "case"?

How long from when they contacted you and said you had benefits and they would submit the info, until the time you heard back from your insurance company with either an approval or denial?

At this point in time, I'm planning on using them, and they have submitted the letter of medical necessity to my insurance company, although I'm not sure of the exact day. I called insurance company last Wednesday and they did not have anything in the system yet.

I want to call and ask them when it was sent off, but I don't want to be a pest. I also would really like a copy of the letter for my file, but I don't know if they would give it to me.

Thanks in advance

Gladtobefree · November 27, 2007

They are wonderful. I initially went through them and because of insurance requirements had to change. They were kind enough to find a doctor that would be acceptable to my insurance company.

kimmi5207 · November 28, 2007

Great! It's nice to hear from someone who worked with them. And it was really nice of them to find you another doctor!

Thanks

WorththeWeight · November 28, 2007

Went to see them first (in Austin, TX). They told me during the process that I would have to go to San Antonio for the surgery because they did not have facilities in Austin. They were going to get them eventually but not for awhile.

When I told them that I wouldnt be able to do that (kids, school, work, etc) I asked for help to find a local facility. They said they would help me and I never, ever heard from them again. I had to do the research and everything on my own (wasnt hard, but TrueResults promised they would help).

I would NEVER refer them to anyone. The guy at the front desk who was answering phones turned out to be the "physician" I saw for the medical evaluation. Made me really leery.