Jump to content
×
Are you looking for the BariatricPal Store? Go now!

reward points issue



Recommended Posts

On the top of the forum it says I have 5320 reward points, but when I go to the store in the lefthand corner next to rewards it says I have 0 points. And when I click on account, the rewards section just spins and never loads. I also have never been able to see when I checkout where I would enter to use my rewards points.

I'm not quite ready to place an order, but will soon and would like to use them....

Edited by mousecat88

Share this post


Link to post
Share on other sites

On my last purchase, I was not given the option to use my points, either.

Share this post


Link to post
Share on other sites

Can you log out and log back in? Sounds like a caching or session issue. Let me know if that works. If the issue continues, please email store@BariatricPal.com so we can assist further

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout. That will be changed within the next few months.

Share this post


Link to post
Share on other sites

6 minutes ago, Alex Brecher said:

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout.

Thank you! I didn't know that.

Share this post


Link to post
Share on other sites

Yeah, it still is showing zero points when I clear my cache and log out and back in. I'll shoot an email over when I am ready to order again...

Share this post


Link to post
Share on other sites

Capture.PNG

It just spins forever and says 0 in the corner.

Edited by mousecat88

Share this post


Link to post
Share on other sites

Just now, mousecat88 said:

Capture.PNG

Thanks! I’m going to have our dev take a look at this.

If you ever have an issue while ordering we have live chat available 24/7 ready to assist with points etc.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Trending Products

  • Trending Topics

  • Recent Status Updates

    • cryoder22

      Day 1 of pre-op liquid diet (3 weeks) and I'm having a hard time already. I feel hungry and just want to eat. I got the protein and supplements recommend by my program and having a hard time getting 1 down. My doctor / nutritionist has me on the following:
      1 protein shake (bariatric advantage chocolate) with 8 oz of fat free milk 1 snack = 1 unjury protein shake (root beer) 1 protein shake (bariatric advantage orange cream) 1 snack = 1 unjury protein bar 1 protein shake (bariatric advantace orange cream or chocolate) 1 snack = 1 unjury protein soup (chicken) 3 servings of sugar free jello and popsicles throughout the day. 64 oz of water (I have flavor packets). Hot tea and coffee with splenda has been approved as well. Does anyone recommend anything for the next 3 weeks?
      · 0 replies
      1. This update has no replies.
    • buildabetteranna

      I have my final approval from my insurance, only thing holding up things is one last x-ray needed, which I have scheduled for the fourth of next month, which is my birthday.

      · 0 replies
      1. This update has no replies.
    • BetterLeah

      Woohoo! I have 7 more days till surgery, So far I am already down a total of 20lbs since I started this journey. 
      · 1 reply
      1. NeonRaven8919

        Well done! I'm 9 days away from surgery! Keep us updated!

    • Ladiva04

      Hello,
      I had my surgery on the 25th of June of this year. Starting off at 117 kilos.😒
      · 1 reply
      1. NeonRaven8919

        Congrats on the surgery!

    • Sandra Austin Tx

      I’m 6 days post op as of today. I had the gastric bypass 
      · 0 replies
      1. This update has no replies.
  • Recent Topics

  • Hot Products

  • Sign Up For
    Our Newsletter

    Follow us for the latest news
    and special product offers!
  • Together, we have lost...
      lbs

    PatchAid Vitamin Patches

    ×