reward points issue

[mousecat88 2,281]

On the top of the forum it says I have 5320 reward points, but when I go to the store in the lefthand corner next to rewards it says I have 0 points. And when I click on account, the rewards section just spins and never loads. I also have never been able to see when I checkout where I would enter to use my rewards points.

I'm not quite ready to place an order, but will soon and would like to use them....

Edited September 4, 2019 by mousecat88

[Orchids&Dragons 9,047]

On my last purchase, I was not given the option to use my points, either.

[Alex Brecher 10,513]

Can you log out and log back in? Sounds like a caching or session issue. Let me know if that works. If the issue continues, please email store@BariatricPal.com so we can assist further

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout. That will be changed within the next few months.

[Orchids&Dragons 9,047]

6 minutes ago, Alex Brecher said:

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout.

Thank you! I didn't know that.

[mousecat88 2,281]

Yeah, it still is showing zero points when I clear my cache and log out and back in. I'll shoot an email over when I am ready to order again...

[mousecat88 2,281]

It just spins forever and says 0 in the corner.

Edited September 4, 2019 by mousecat88

[Alex Brecher 10,513]

Just now, mousecat88 said:

Thanks! I’m going to have our dev take a look at this.

If you ever have an issue while ordering we have live chat available 24/7 ready to assist with points etc.