Dont always go by dr's list of pre-op requirements

knhtown · April 8, 2018

United healthcare approved me today (UHC-Choice) My surgeons office said I must do 6 months of diet/sleep apnea study/nutritional visit/phyc eval/ekg/and get cleared for surgery. I asked is that my insurance requirements or yours? Billing coordinator (very rude through the whole process) no,no that's ins requirements see here. She pulls up what I know as "general guidelines" I told her that wasn't required of my lapband- please submit for me. She refused without medical clearance and a endoscopy/colonoscopy- I complied. Now please submit- shes stays true to her nasty self"what am I submitting? your band has no issue and you have done the requirements. Me please just submit as is.. Billing coordinator- well I will but this is a waste of time....... This am ,Approval letter is on myuhc. Cant wait to call miss congeniality on Monday. I posted here so some will hear my story and find hope that you may get approved!!

Edited April 8, 2018 by knhtown
typo

frust8 · April 8, 2018

Little Ms Hateful,must have a supervisor, kick It up if you have to! [emoji13]Funny, when I had UHC I had a liason person who was also a nurse to expedite things. It wasn't for Bariatrics but something else. And that was only a little over 2 years ago. Maybe corporate has gone downhill![emoji38]

Sent from my VS880PP using BariatricPal mobile app

knhtown · April 8, 2018

UHC was great it was the DR's office coordinator who didn't like me rocking her world of what she knew! IT was her way always- she was so rude and close minded. I knew uhc would approve she just had her mindset that they wouldnt