Confused

[Aworknprogress 35]

I'm currently scheduled for surgery on March 5th pending insurance approval.I have called a total of 3 times once I was told they had just received my info and was attaching it to my file for the nurse who had to review my claim to make a decision.The other 2 times I was told they haven't received anything yet.Drs. office telling me they submitted info and we should have a response any time now.Has anyone else ever been in this position if so what was the outcome...what did u do?Because I just left a message with my surgeons secretary again.

[James Marusek 5,244]

Patience. There is always a lot of confusion at this stage. My hospital called me and said I was approved and scheduled my surgery. I received a note from my insurance saying I was approved. Then I received a letter from the insurance that said my surgery was not approved. Apparently the confusion was that there are two approval forms. One that approves the surgery and another that approves the number of days you are allowed to be in the hospital. The second one is really unknown until after the operation and the surgeon can gauge how the recovery process is going. It is a totally confusing process.

[Aworknprogress 35]

33 minutes ago, James Marusek said:

Patience. There is always a lot of confusion at this stage. My hospital called me and said I was approved and scheduled my surgery. I received a note from my insurance saying I was approved. Then I received a letter from the insurance that said my surgery was not approved. Apparently the confusion was that there are two approval forms. One that approves the surgery and another that approves the number of days you are allowed to be in the hospital. The second one is really unknown until after the operation and the surgeon can gauge how the recovery process is going. It is a totally confusing process.

Ok,thank you for responding

[elforman 234]

Surgeons and hospitals HATE cancellations. Your doctor and hospital/surgical center are going to do everything they can to ensure it gets approved. If they book you then end up not performing on schedule they're screwed because they've booked the time and resources.