Doctors office insisting on requirements my insurance company does not need

[JT2002TJ 170]

2 minutes ago, c1ndy said:

You are right, we don't get to see them that often. If you wrote a letter it might get to the business office anyway. The patient portal would be a good idea if it is available. I am not usually a confrontational person but I had it out with the office manager of a chain dental company. It was about insurance. I was fighting insurance (long story) and she made a snide comment about my step-daughter, very unprofessional. She said that insurance was not going to cover it and that my daughter's teeth must not be that important if we weren't able to pay for it. In that case I wrote a letter to the corporate office. Then I received a huge apology. Insurance ended up covering $10,000 worth of work as my step daughter had slipped on a cement culvert at the pond and busted out her front teeth, awful experience. That poor girl. However, with wls doctor's they are not going to have a "corporate" office. It had nothing to do with the dentist, he was awesome, but it was the office manager that ticked me off. In this case her surgeon is probably great but she is dealing with the office also.

I am glad to hear you have had such a great experience. How exciting that you are so close to approval.

My group has been awesome. I have even texted with my coordinator because I am on the go a lot and some days have back to back clients it is difficult for me to find time to talk on the phone and it helped that we could text back and forth. My coordinator makes me feel comfortable and I can ask her anything.

I wish the same success we have had on the OP. Everyone should have a good experience, especially since this is a BIG money maker for the surgical groups.

I am happy, and am potentially about 6 weeks away from surgery (as long as everything goes smooth). Can't wait to do this after 6 months of prerequisites.

Sorry you and your family had such a bad experience, teeth and dentist office. I agree the surgeon probably has no idea. My surgical group is part of Winthrop Hospital (a major NY hospital), so the point you brought up of writing a letter to a corporate office may actually make sense if the OP's group is also part of (or affiliated with) a corporate group or hospital.

I would say letters to local offices are probably filtered through staff, but they may be forced to respond by law to patient complaints at hospitals (New York State Department Of Health NYSDOH requires hospitals to respond).