What to ask when calling to bug insurance? (Cigna)

[shanelvsg 1]

Hi All!

I just completed my 3 month insurance requirement for Cigna. My nurse coordinator submitted me to insurance for approval yesterday. She mentioned that I should call everyday in order for a speedier approval. I am not sure what to ask when I call. Can anyone offer any tips? I have Cigna insurance.

[dstgirl11 22]

I have BCBS of Alabama and I did live chats (so I can print out the conservations) and ask was my paperwork receive from the surgeon office and what was the status. One conversation, the representative said "no, it was in the wrong place". She fix the problem. Then after another week, I called back and was told everything was in place and waiting on a decision from the review team. After two chats, my surgeon called and said I was approved. Good luck.

[hduckey 3]

I called my insurance company everyday too. I have Anthem Blue Cross Blue Shield of Georgia. The first time that I called I just verified that they had received all of my paperwork. The next time I called I was told it was in review with a nurse case manager. I asked if they had made any notations in the case and if any additional paperwork was needed. I pretty much kept asking the same questions each day that I called. Finally, today, after a week of calling and annoying them to no end, they told me I was approved! They will be sending a letter to both me and my doctor. I have to wait for the doctor's office to actually receive the approval in writing before I can move forward. Some more waiting LOL. But at least it's through insurance! I would definitely recommend just calling, if not every day, at least a couple times a week until you get an answer.

I work for a company that reviews medications for insurance. And if we need more information, a lot of times we just send out a letter or a fax. So it can take some time for the doctor to get the letter that says we need more information. Which then of course delays the processing of your case. So I figured if I called and checked whether or not additional information was needed, that I could relay it verbally to my doctor's office, if necessary, and it would save time.