My timeline with BCBS

[chryss 61]

I have BCBS (Ohio) but I live in Florida, my company is HQ'd in Ohio.

-Monday, doctor office confirmed they faxed paperwork.

-Tuesday, I called insurance company to see what the case # is. Insurance said that they closed my case because paperwork didn't come through on fax so they closed. Then the woman said, actually your doctor office sent it to the wrong number. She then transferred me to the Bariatric line and to a woman that said my precertification is handled by a specific group because of my employer (I work for a fortune 20 company, I assume they have a special line because a lot of employees). She gave me to correct fax number, I call doctor, gave to them, they faxed.

Wednesday - called Insurance, they said they didn't receive my paperwork yet, call doc office, they said they did it. I said, send it again, they don't have it! Insurance company was so sweet and lady called me a 4:00 and said, we got it!

-Thursday, called insurance, she said that benefits verified my coverage, it has to be double checked then it is assigned to a case worker nurse.

- Friday, called insurance she said case worker was assigned but hasn't noted the account. At 3:00, insurance and doc were calling me to tell me I WAS APPROVED!

Insurance took about a day and a half to review and approve. The nurse will also start calling me every week after my surgery for 3 months for nutritional coaching!

I had a wonderful experience with them!