We have a bathroom but you can't use it

[Daisalana 33]

We definitely let managers know when we have great service. DH does anyway, it always looks like a tense moment... we have great service, and he'll sternly say 'Can I see your manager?'.. and then he gushes about how wonderful the person was. It's surprising how a lot of managers (even not busy ones!) don't seem interested in the good service.

[AshevilleEddie 14]

Damn Wheet, what a biotch! I would definitely go back and talk to the management. Well ok, I would go back and cause a big fat Gay scene, but that's just me...

[Wheetsin 714]

I let the mgr know later that night. (She said, "Oh, you must be the one that used the fabric samples!") Her reply was basically that the employee was right (or adhering to policy, I think it was) by refusing to let me use the bathroom, but that she should have at least grabbed me some toilet paper or something. Ya think? She was going to instruct her people on the location of the 1st aid kit, blah blah.. and she did offer me a "guest accomodation" of 40% off one item. Which is also printable from their website, so BF woohoo.

I don't complain lightly. I complained once to Hobby Lobby over the way I was treated (UGH will have to tell that story sometime) when I refunded something. Once to a "How's my driving?" number after the semi truck driver literally came at me with a crowbar. Once to Volvo service because they charged us $180 to tighten a bolt, and charged over $400 to put on new brake pads that they weren't authorized to put on. (They sent me a box of Cookies, exactly what my fat pre-op ass needed). Once to a Subway when some thug making my sandwich refused to put gloves on. And honestly - that may be it.