A bug I'm sure!

[Cassie111 41]

Hi, I have been trying to update my surgery profile for 2 days. I have filled out some new information about my surgeon, and every time I have hit "submit", I am taken to a page that says something like "this page does not exist". I would really like to update my page, so I'm hoping you can help. Many thanks,

Cassie

[Ken S. 162]

Hi there! Can you send me the URL that you're redirected to that says "this page does not exist" please? We'll do our best to figure this out ASAP.

[Ken S. 162]

@Cassie111 Also, if possible - a screenshot would also be very helpful :-) Thanks again.

[Cassie111 41]

Hi Ken......be prepared, lol.

http.//search.aol.com/aol/afe?s_it=DNSERROR&q=http%3A%2F%www.bariatricpal.com%2Fpatients%2Fportal%2F3Fdo%3Dsurgeon

[Cassie111 41]

Have NO idea if I did this right, I'm not real computer savvy!! Let me know if you need anything else!

Cassie

[Ken S. 162]

Hmm. That's quite strange. That URL is generated by AOL it seems. Do you get that error consistently?


Sent from my iPhone using the BariatricPal App

[Cassie111 41]

I would say I have seen it before, but by no means on a regular basis. I also tried it on the Google browser and same thing, though I doubt it's the same URL. I'll send that later if you'd like.

Thanks for all your help Ken. I hope to get this resolved!

Cassie

[Ken S. 162]

If you could send that URL as well, that would be great! Based on the information so far, it would seem that your ISP is having some DNS issues unrelated to BariatricPal.

[Ken S. 162]

@Cassie111 Can you please let me know if this issue is now resolved for you, or if it's still a problem? Thank you!

[Cassie111 41]

Yes Ken, I am. I get the same URL page that I gave you before. HELP!!!! I would love to recommend my Doctor and give him the recognition he deserves! Thanks for keeping up with me on this!

Cassie

[Ken S. 162]

@Cassie111 Thank you! That last attempt provided me with some information in the logs to try to figure this one out. Will update you as soon as possible.

[Ken S. 162]

57 minutes ago, Cassie111 said:

Yes Ken, I am. I get the same URL page that I gave you before. HELP!!!! I would love to recommend my Doctor and give him the recognition he deserves! Thanks for keeping up with me on this!

Cassie

@Cassie111

I'm doing my best to reproduce the error, but am so far unable to. Can you let me know what surgeon you're attempting to select? And to confirm, when you begin entering their name, do you select his name from auto fill box that appears?

Thank you!

[Ken S. 162]

Hi @Cassie111 I believe this should be fixed now. Can you let me know when you have a sec?

[Cassie111 41]

Hello Ken, I am so sorry that I did not see your last 2 posts until today. I have been in a "terrible" place the last couple of weeks battling depression and severe attacks of NEEDING to eat. I am at my wits end. I feel like I'm on the edge of a cliff and if one more thing snaps, I'll fall. (like gaining weight back). But I ramble.......The name I have been trying to put in is Dr. Emmanuele LoMenzo from Weston, FL. and no, I did not choose him from the drop down box. I will make 1 last attempt today if I can and let you know the outcome. I can't thank you enough for your sticking by me through this "mess". Sincerely, Cassie