Anyone having trouble getting in touch with BariatricPal Team MX?

[thabenski 14]

I was just wondering if anyone else is having trouble getting a response back from the people at BariatricPal TeamMX? I have done the online chat via their website as well as submitted the online questionnaire (twice) and was told that I should be recieving a reponse from someone shortly. It has been 2 weeks and as I am looking to get the surgery done in early April I would like to get a response. Has anyone else had this problem?

My other option is Dr. Fernando Garcia Govea at Tijuana Bariatrics. Has anyone had any positive or negative experiences with him?

Thanks!

["Henry" 109]

Hi thabenski,

I called you and left you a voice message.

Please contact me at your earliest convenience.

Have a wonderful day.

[Gcarter 50]

My sister had a difficult time getting a hold of someone there but this was after surgery but due to complications she couldn't have surgery. She's still experiencing pain and bruising. I had no problem with surgery and Dr illian was great but it did seem as though it was difficult getting through to someone .

Sent from my SAMSUNG-SM-G935A using the BariatricPal App

[GBLady41 393]

I never had a problem getting in touch with anyone there.


Sent from my iPad using the BariatricPal App

[edwardsdeb 7]

I am having surgery with Dr. Fernando Garcia on March 2. I have read and talked with many of his patients and all are extremely pleased. The CER Hospital pictures and info received from other patients relay to me that the facility is very clean, up to date with equipment and very knowledgeable staff members. He was the first my instinct felt to choose and I have no fears at this point. Now, I am certain when I get there the jitters will begin. lol I have only had one surgery and that was 35 years go.

[thabenski 14]

I decided to go with Dr. Garcia as well. I will be having my surgery on April 10! Good Luck to you, and please let me know how it goes!

[JenSev 57]

Did they end up getting back to you for approval? I only submitted my health questionnaire yesterday but I also want to have surgery in April. The sooner I know, the sooner I can book my plane tickets. I guess I better stop checking my email every hour...Sounds like it might be a little while. I feel like a kid waiting for Christmas! ?

[shannybananny71 106]

Bill has always responded to my emails quickly. The approval for surgery took a day or two but I assume that is because Dr. Illan has to review it and he is a busy doctor.

[BeautyInProgress 6]

I had surgery there 9/25/15 with dr. Ponce de leon and have tried a few times to get my records faxed or emailed to me because no surgeon here in the US will follow up with me without them. I talked to someone one the phone, and he said he'd talk to Dr. Ponce, but never got back to me. And then I emailed him to see what was going on and never got a reply.

[thabenski 14]

Yes they did get back to me and they were very nice and informative. However I did end up going with another doctor.

[JenSev 57]

7 hours ago, Bill Yanez said:

Please check your email. I emailed you yesterday letting you know Dr. Illan approved your for surgery...

Merry Christmas

Thank you so much for the reply. For some reason, I can't find the email in my inbox. I will private message you my email address incase I put it down wrong in my questionaire. ? Thanks Bill!

[BeautyInProgress 6]

Hello BeautyInProgress,
I checked my database and it seems you did not schedule your surgery with Dr. Ponce through BariatricPal Team MX.
Please let me know if I can assist you in any way.

Is there another bariatric pal Mexico company?

[BeautyInProgress 6]

No.

Interesting. My sister and I both had surgery on the same day September 25th, 2015 from Dr. Ponce in Tijuana. We were picked up at the airport by a guy named Roberto but they called him big Robert. And we were escorted around town by Juanito. I have emails that support this.

[Sherry Rice 184]

My sister had a difficult time getting a hold of someone there but this was after surgery but due to complications she couldn't have surgery. She's still experiencing pain and bruising. I had no problem with surgery and Dr illian was great but it did seem as though it was difficult getting through to someone .

Sent from my SAMSUNG-SM-G935A using the BariatricPal App

I have nmNEVER had an issue reaching anyone at BariatricPal. Quite the opposite actually! EVERY SINGLE TIME I call they answer. If I send an email it is always answered in under 24 hours. Bill, Stacey and Henry are incredibly professional and more than happy to answer any questions.

[BeautyInProgress 6]

It's easy to get a hold of Henry or bill. But getting any information back from the doctor is absolutely impossible. Had GB 2 freaking years ago and still haven't been able to get my copies of the medical records so I can seek follow up care. Frustrating is an understatement.