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Annoyed with United Healthcare Choice EP1 *** customer service

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I am at the information gathering stage of my journey and called United Healthcare to ask about their requirements for bariatric surgery. I have the United Healthcare Choice EP1 H M O plan and wanted to know if I needed to provide a 5 years weight history and/or required to do a 6 month supervised diet. After getting transferred from one rep to another, the first person I spoke to said that he was not medically trained to provide information about the weight history requirements. Huh????? I wasn't asking for his opinion on the matter; I was asking for what my plan requires.

The next rep I spoke with only had information about the bmi requirements which I already know. She said that I should talk with a bariatric resources nurse but I read that bariatric resources are not applicable under my plan. Now, I have to call back on Monday to set up an appointment to talk with a nurse because the rep was constantly putting me on hold and taking way too long when answering basic questions.

Why is it so difficult to get simple answers about what is in my plan? It is like pulling teeth.

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Go To Topic Listing PRE-Operation Weight Loss Surgery Q&A

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    • rinabobina

      rinabobina

      I would like to know what questions you wish you had asked prior to your duodenal switch surgery?
      · 0 replies
      1. This update has no replies.
    • cryoder22

      cryoder22

      Day 1 of pre-op liquid diet (3 weeks) and I'm having a hard time already. I feel hungry and just want to eat. I got the protein and supplements recommend by my program and having a hard time getting 1 down. My doctor / nutritionist has me on the following:
      1 protein shake (bariatric advantage chocolate) with 8 oz of fat free milk 1 snack = 1 unjury protein shake (root beer) 1 protein shake (bariatric advantage orange cream) 1 snack = 1 unjury protein bar 1 protein shake (bariatric advantace orange cream or chocolate) 1 snack = 1 unjury protein soup (chicken) 3 servings of sugar free jello and popsicles throughout the day. 64 oz of water (I have flavor packets). Hot tea and coffee with splenda has been approved as well. Does anyone recommend anything for the next 3 weeks?
      · 1 reply
      1. NickelChip

        NickelChip

        All I can tell you is that for me, it got easier after the first week. The hunger pains got less intense and I kind of got used to it and gave up torturing myself by thinking about food. But if you can, get anything tempting out of the house and avoid being around people who are eating. I sent my kids to my parents' house for two weeks so I wouldn't have to prepare meals I couldn't eat. After surgery, the hunger was totally gone.

    • buildabetteranna

      buildabetteranna

      I have my final approval from my insurance, only thing holding up things is one last x-ray needed, which I have scheduled for the fourth of next month, which is my birthday.

      · 0 replies
      1. This update has no replies.
    • BetterLeah

      BetterLeah

      Woohoo! I have 7 more days till surgery, So far I am already down a total of 20lbs since I started this journey. 
      · 1 reply
      1. NeonRaven8919

        NeonRaven8919

        Well done! I'm 9 days away from surgery! Keep us updated!

    • Ladiva04

      Ladiva04

      Hello,
      I had my surgery on the 25th of June of this year. Starting off at 117 kilos.😒
      · 1 reply
      1. NeonRaven8919

        NeonRaven8919

        Congrats on the surgery!

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