Getting Frustrated

[Brianajubert 11]

Hello, im currently in the insurance acceptance phase but my dr office is procrastinating in submitting my info. My package was supposed to be submitted to my insurance last Tuesday. I called yesterday and my patient advisor gold me shes working on it & hopefully it will be submitted yesterday. That really pissed me off because she had a week to submit it & im trying to have my surgery done at a strategic time. I try to call her several times, always get vm. Im getting really frustrated. Am i tripping or should i leave it alone

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[MowryRocks 679]

Explain to the office your strategy and need, they are sometimes willing to accommodate you if they understand.

[sweetzcp 30]

I had the same response with my scheduler. So I made weekly calls and finally got her to submit my paperwork. I was cleared to have surgery by the nutritionist on 11/7 well the Dr's assistant didn't submit the paperwork until3 weeks later. Fortunately it only took the insurance 1 week to approve. I'm scheduled for 12/27

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