Wish I could change surgeons

[janedoe92 260]

So frustrated because I feel so in the dark about my insurance approval. The surgeons financial person contacted me last week saying she didn't have my 5 yr weight history. That upset me because when I had my consultation with them I brought all my papers and gave them copies, so I told her I would fax them. I waited two days with no word from her, so I emailed asking if she received, them in which she replied no, so I told her I'd try again if not I'd bring them at my next appointment. (My insurance requires I go to a center of excellence and the closest to me is nearly 300 miles away, so I Couldn't just go and drop that off) luckily my next appointment was only a couple days from when I sent the last email. I go in give it to them the girl makes a copy and says she'd get it to her right away. Even as I was leaving they mentioned how I had gotten all of my paperwork in and they'd submit to insurance that day. Being as impatient as I am I call my insurance today (about two days later) seeing if they received it only to be disappointed that it had not been submitted:/ it's so frustrating because they said they'd send it that day, so I emailed her asking if she received it and now I just wait for a reply. I've had so many ups and downs on this journey, and I feel this surgeons office isn't the best (Idk if this is standard but I only met the surgeon once and they made it seem as if the only other time I'd come in contact with him is surgery day). Had I not have a dumb clause saying I had to go to a center of excellence I definitely would change surgeons, but the next closest one to me is over 500 miles away but I'm trying to stay positive

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[shedo82773 1,236]

I can totally relate. I saw my Surgeon 1 time before my RNY. And even after I saw the PA more than him!! It also was a Bariatric Center of Excellence!! My hubby, on the other hand sent his paperwork 3 times!! Twice he sent them in a FAX. The last time we took them in and handed them to the person!!! Things do get lost but not that many times!! I'm sorry you are going thru this stuff. It is very hard to keep your chin up for sure. Just keep on them is what I would do. Be Pushy.

[janedoe92 260]

I can totally relate. I saw my Surgeon 1 time before my RNY. And even after I saw the PA more than him!! It also was a Bariatric Center of Excellence!! My hubby, on the other hand sent his paperwork 3 times!! Twice he sent them in a FAX. The last time we took them in and handed them to the person!!! Things do get lost but not that many times!! I'm sorry you are going thru this stuff. It is very hard to keep your chin up for sure. Just keep on them is what I would do. Be Pushy.

Yeah I met with the PA and she was the one that made it seem like I would be only seeing her for my follow ups, but yeah I'm going to stay on top of them. I feel this delay has pushed me back because I was hoping to get surgery before the end of the year because I met my deductible, but that's definitely not going to happen now

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[lisa52 12]

That's terrible... I know what you mean with the insurance deductible. My surgeon's office is doing 103 surgeries this month trying to get people in by the end of the year.

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[janedoe92 260]

That's terrible... I know what you mean with the insurance deductible. My surgeon's office is doing 103 surgeries this month trying to get people in by the end of the year.

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Wow lol that's insane, my surgeon oddly only does surgery on mondays update though she emailed me back and said she got my papers, so hopefully they'll be submitted now. I know they hate people bugging but with the experience I've had I plan on staying on top of them

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[blizair09 3,250]

I met my surgeon for about 15 minutes during my sixth "diet visit" appointment. On the actual surgery day, he never spoke to me, and he only talked to my parents and my partner (actually, just my mom) on the phone after the surgery. When my mom asked him some questions, he was very condescending. He showed up 3 hours late to the hospital with no notice or apologies. I was the last surgery, and leaving was more important than talking to my family face-to-face as he had apparently done with the families of all the patients before me.

I see the NP for everything, and I imagine I'll never lay eyes on that guy again in my life. I appreciate the fact that he is very talented and he did a good job, but as a person, at least based on my experience, he is lacking.

[jrpinkard 36]

I had that problem trying to get approved and called day in and day out and sent emails. Eventually all was well. You must be a advocate cuZ they will take they time. I've seen my surgeon twice and I will see him again surgery day. I honestly only thing u need 2 see him once and then surgery day. I figure it's all about the money

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[janedoe92 260]

I had that problem trying to get approved and called day in and day out and sent emails. Eventually all was well. You must be a advocate cuZ they will take they time. I've seen my surgeon twice and I will see him again surgery day. I honestly only thing u need 2 see him once and then surgery day. I figure it's all about the money

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Yeah I figure it's all about the money too. It's good to see some people only see their surgeon a handful of times. I was discouraged seeing others on here saying how they love their surgeons and how amazing they are, but I guess at the end of the day all there job is to do is complete the surgery.

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[Odelayhewho 0]

I had that problem trying to get approved and called day in and day out and sent emails. Eventually all was well. You must be a advocate cuZ they will take they time. I've seen my surgeon twice and I will see him again surgery day. I honestly only thing u need 2 see him once and then surgery day. I figure it's all about the money

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Yeah I figure it's all about the money too. It's good to see some people only see their surgeon a handful of times. I was discouraged seeing others on here saying how they love their surgeons and how amazing they are, but I guess at the end of the day all there job is to do is complete the surgery.

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Same, I've seen my surgeon one time for 15 minutes while he got a family history. Oh and then when he did my endoscopy and colonoscopy, he came in once I was already drugged up and was behind me the whole time so did that really count?