Orientation? Again?

[tamirn 90]

So it been over a year since I went to my orientation. I had a baby this summer so I'm trying to start over and get what I need done. I was scheduled for another orientation but then they called and said that I didn't need the orientation and scheduled me for a bariatric lifestyle class. So today I call to confirm my appointment for tomorrow and the lady says "oh you need to do another orientation because it's been over a year and the first one available is January 5th. Smh..

Has anyone had this happen??? This kinda made me irritated a bit.. My surgeon says I do not have to do the orientation over.. Idk.. Smh

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[Raymia 565]

I'm not sure the requirements are different for everyone

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[Aggiemae 739]

The orientation is sometimes considered the first visit. Your insurance company has the last word.