Incompetent Staff at Atlanta's Peachtree Bariatrics

[The CUDAMON 6]

We did everything they asked us to do. Even the stuff our insurance didn't require.

Six months of physician supervised weight loss? Done.

Stress test? EKG? Done and done.

Pulmonary consult? Done.

Psychiatric evaluation? We're officially sane enough for surgery.

My wife and I are both trying to get the surgery. We had hoped to space it about a month apart, so one of us would be healed up enough to take care of our toddler by the time the other went under the knife. I've gone first, about a month ahead of her.

All along the way, we collected the documentation from these visits, scanned it in and forwarded it to the staff member at Peachtree Surgical and Bariatrics in Atlanta to whom we were assigned at our first appointment. They were recommended to us by several people who had Dr. Titus Duncan perform their surgeries and who have had good outcomes. We were excited. We felt we were in good hands, and we trusted the practice that specializes in this type of surgery. I wanted not only a surgeon who could do this in his sleep, but a practice that knew exactly the types of information insurance companies wanted to see to approve the surgery.

So, on Oct. 18, when I finished my last physician-supervised weight loss visit, I was excited to scan in the last of the notes and send them to the staff member at Peachtree Bariatrics for submission to insurance.

And I heard crickets. So, the next week, I followed up with them. I e-mailed. No reply. I called. No call back. I grew concerned.

I finally contacted my insurance company to see if the paperwork had been submitted. Half a dozen transferred calls later, and no, it was not. They had nothing on file. Talk to the practice, they said.

I begged the receptionist not to transfer me to the same person who had been handling my account. So, she sent me to that woman's supervisor. I explained the situation, and she said she'd look into it. She called me back. It had not been submitted. More bad news: it could be 30 days to receive approval, even if they submitted it now.

Another week passed, and I decided to check in with the insurance company once more, just to be sure they had my paperwork. Who knows, my wife said, maybe they'd even let me know if it'd been approved by some miracle.

The lady at the insurance company was apologetic, but no paper work had been submitted. It's been three weeks since I finished my pre-surgical requirements, and the surgeon's office won't give me the time of day, won't return my calls or e-mails and evidently won't even send my paperwork to the insurance company.

Today, I spoke with another staff member who let me know the supervisor I spoke with previously was no longer with the office. Great. Also, she couldn't tell me anything about whether or not my insurance had been submitted because the staff member assigned to my case -- the one we've meticulously sent our documentation to over these past seven months -- had not put any notes in our file. So, who knows?

At this point, I have to assume the practice is a reflection of the provider. If they can't keep up with the documentation that we've sent them or even just forward it to the insurance company, how can I have faith in them actually cutting on me? Or being responsive if something goes wrong and there's a complication?

They own their own surgery center, and I was excited at the prospect of having this done as an outpatient procedure and recovering that night at home. Now, I seriously wonder what would happen if things went south on the operating table? How would they respond? What would they do?

So now I'm panicking. I'm scared. I've got to find someone else who's willing to do this on the quick. It's terrifying to come to the conclusion that you have no faith in your surgeon because of the people with whom he's surrounded himself.

The practice promised they would call me back today. If the contact to whom I've submitted my stuff doesn't call me back, the receptionist said she herself would. But it's almost 5, and I've lost hope. Deciding to do this was not easy. I've tried it the "regular way" so many times. I've been obese all my life. I've never known what it's like to fit comfortably in a chair. And it was with a great deal of consideration that I decided to embark on this journey, growing ever more comfortable and at last excited about it. But Peachtree Bariatrics has snuffed out that spirit.

So please, if you're in Atlanta and you're ready to start this journey yourself, let my story here serve as caution. You will go through a lot of work and a lot of expense, and in the end, they won't even answer their phone.

[sc101071 398]

I hate that for you. They'll get you through this but if you decide to change Emory Bariatrics was the best thing I could have hoped for.

Sent from my iPhone using the BariatricPal App

[DaleCruse 756]

I'm sorry this is happening to you. You don't deserve it.

[Dee~Dee 107]

Im very sorry to hear that. I know its unsettling but I hope you get your answer really soon and this will be a distant memory soon enough for you. Im going through Beltline Bariatrics in Atlanta. Requirements seemed very reasonable... Paperwork should be going to insurance for approval this week. We'll see how they do soon enough. Good luck to you.

Sent from Dee~Dee via BariatricPal

[The CUDAMON 6]

Thank you, everyone. It's so frustrating because we went to them eight months ago and explained what we were trying to do. Their staff was on board then, but this place has clearly become a trainwreck since then. I feel like I'm cold calling practices asking them if they want my business and begging for a surgeon to cut me, which is not how I expected this to go.

Sent from my SAMSUNG-SM-G930A using the BariatricPal App

[Xombae 113]

I had almost the same issue. UHC told me I had to enroll in the bariatric resource program, 2 weeks before surgery. My case was pending up until 5 hrs before I got on the table. My bariatric center kept surprising me with "oh you still need to do this and that and you need to talk to your insurance and do more blood tests". Then my primary didn't fax a bunch of paperwork, some of it I had copies of so I went to staples, and spent $40 on faxing because I have to travel to the surgeon center. It was ridiculous. Moral of the story is, you might get approved on the day of surgery like I did. Good luck to both of you.