How long did it take for doc office to send approval form

[mshaw 10]

It has been over a month since I got everything done that the insurance and doctors office requires before surgery. Insurance coordinator at the doctors office told me she would let me know when she heard something. That has been a month ago, I checked with the insurance company to see if I had been approved yet, but was told they had not received anything from the doctor. I reached out to the intake coordinator on Monday but still haven't got a response. I have been jumping through hoops for over a year in order to have surgery and I just feel like giving up at this point.

[gigiinDC 70]

My doc took months. I threatened to switch doctors before she finally submitted the paperwork!

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[mshaw 10]

The bad part is she told me it would only take a week and I should have my surgery around the 1st week of Sept.

[gigiinDC 70]

Yea I was told august and then my doc was two busy to review my file for two months

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[gigiinDC 70]

I'm not kidding when I say I threatened to switch doctors via email and then everyone started calling me.. her assistant, my coordinator and then finally the doctor! Once on the phone with her she reviewed my file then and there.. took 2mins.. then she had the coordinator complete the file... she didn't even do it herself.

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[mshaw 10]

That is crazy they left your file sitting for 2 months. Do you have a surgery date now? I think mine is sitting some where also, I think that is why they aren't responding to me.

[gigiinDC 70]

Yes! I talked with the doc on Thursday afternoon, the coordinator submitted the paperwork to insurance on Monday afternoon ant I found out on Tuesday morning (yesterday), I was approved. My surgery date is 10/27!

I recommend that you email them and ask to be switched to another doctor ... that will get things moving

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[mshaw 10]

That's awesome! I'm happy you have a date. Keep me update on your progress. I think I'm going to email them again today.

[ereese310 9]

I hadn't heard anything for a week and thought I should call my insurance just to make sure they had received my file. Nope! So I called my drs office and she said oh I just re faxed that this morning and got a confirmation that it went through. This waiting is torture!!!!

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[mshaw 10]

That's what I done after three weeks, when I found out they hadn't sent my file to insurance. Waiting is awful when you have already waited so long. But on the good side the doctors office emailed me back about an hour ago and said they should have auth before the end of the week. So basically they didn't send it until today because the insurance lady said most of the time it only took 24 hrs on their end. But hopefully I know whats going on tomorrow or Friday. I hope you get an approval soon! Keep me updated on when you hear something and I'll do the same.