Frustrated!

[sleevedprincess 9]

I am beyond frustrated with Aetna and the nurse who is reviewing my file. Today was the 16th business day since my paperwork was sent over and it is still in a pending status. I don't want to be a pain but I have left the nurse 2 voicemails and have heard nothing. I need a date so I can put in my FMLA paperwork. My surgeon won't give a date until I am approved. Anyone else have this issue with their insurance company? I don't know what else to do.

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[cbonet 336]

Have you been approved by insurance. Unless you're self pay, they cannot move forward until you have a letter from insurance approving the surgery.

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[sleevedprincess 9]

I am waiting on insurance approval. It has been 16 business days since my paperwork was sent to Aetna

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[cbonet 336]

In my case, I contacted the insurance company myself and got the denial reversed immediately. Good luck with everything, I know its very frustrating.

[sleevedprincess 9]

In my case, I contacted the insurance company myself and got the denial reversed immediately. Good luck with everything, I know its very frustrating.

I finally convinced my doctors office to check on the status since I was getting nowhere fast. After 5 weeks the nurse hadn't even looked at my file. She spoke to a nurse supervisor and I had my approval within 4 hours. Looking at November 15th as my surgery date. November 1st if there is a cancellation.

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Edited September 24, 2016 by sleevedprincess

[The Candidate 3,215]

Glad to hear that it all got straightened out in the end. Congrats!