Shoot!

[Terri70 37]

So the other night I was going back over my notebook I received from my surgeons office. Something I should've done way sooner. The very first page is my checklist of things I have to do before surgery. I don't know why but before I totally missed the part that says "12 mos medically supervised diet by primary care physician"!!! When I looked at it back in April when I got it, I thought they meant my 12 mos of health education program through my insurance!!!!! OMG!!!!! I've missed 3 months if this is the case!

I have BCBS CoVA (Virginia). Their only requirement is a 12 month Health Education Program that is done monthly on a phone call with a Nurse through them for 30 minutes. It's not the insurance that is the problem, it's the clinic. I put in 2 calls yesterday and one today. They're just not answering their calls! gRRRRRR

SHOOOOOOOT!!!! Man! I totally may have messed up! I feel so stupid!

[Karen Kenney 61]

@@Terri70 It will be OK, contact your Primary Care doctor and say you need to go on the diet asap. it's only been 3 months. when you have a chance gather your instructions again, write everything you need to do and when on your calendar. It's easy to be in a fog during this whole thing, don't beat yourself up

[Djmohr 6,965]

@@Terri70

I know delays can be frustrating especially when one is ready to move on down the road. At least you figured it out now and not 6 more months from now. I had to do the same thing but mine was 6 months long and they really stunk at followup. I leveraged my assigned NUT through the Bariatric center of excellence and they helped me through the process.

Funny thing was, the nurse through the insurance company only followed up with me twice in that 9 months and called me 2 months after I had the surgery to ask me if I was still on track to have my surgery. I laughed and said that goodness I didn't wait for you. I had my surgery two months ago. Boy was she embarrassed. With my program that was not a requirement, the requirement was the supervised diet of 6 months as well as 5 other requirements.

You have to just keep calling them. If you cannot get them to call you back you might quickly file a complaint which will get them moving.

Seriously my surgeon said" you could have one foot on a banana peel and the other in the grave and these insurance companies don't care enough to move things along"

Just stay on that phone, the squeaky wheel gets the grease

[Terri70 37]

Got clarification this morning. It's for sure that I only have to do the 12 mos through my insurance and not the 12 mos supervised diet! Shew! What a relief. Thanks for all the words of advice!