Just don't understand!

[Ginger Belle 54]

So I have been going through it with my doctors office. I finished my 3month disciplinary program and met all of the criteria Aetna requires May 26th. My information was supposed to be submitted to Aetna May 27th. My doctors office has yet to submit to my insurance company. They have been telling me that they submitted to Aetna but Aetna says they haven't received anything not even a call. When I contact my doctors office they said we submitted on the 8th then they said the 9th and they will let me know an update in 7 days when they check with my insurance company. Something just don't seem right to me. I just don't understand what they are doing. Aetna even conference called my docs office and they never answered or returned the insurance companies call. They tried twice and got voicemail both times. Beginning to question if I picked the right doctors office. Anyone else experience a doctors office like this or been put through a similar situation. Please shed some light for me because I am getting a little bummed about everything. Thanks :-)

[CaitlinT 26]

My first surgeon's office told me I was required to have a 6 month diet. I called insurance and they said I did not because of all my previous attempts and co-morbities. My plan actually states I just needed to have followed a 6 month diet in the last 2 years. Fast foward a couple months, I decide to call another surgeon and they get me right in.... they submit to insurance and I get an approval 24 hours after all paperwork is submitted! The 1st center still tried to tell me yesterday that I require a 6 month diet. I was happy to tell them I do not need their services anymore. I think what happens is, the centers want to charge you for pre op diets for 6 months!! Good luck!!

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