Just don't understand!

[Ginger Belle 54]

So I have been going through it with my doctors office. I finished my 3month disciplinary program and met all of the criteria Aetna requires May 26th. My information was supposed to be submitted to Aetna May 27th. My doctors office has yet to submit to my insurance company. They have been telling me that they submitted to Aetna but Aetna says they haven't received anything not even a call. When I contact my doctors office they said we submitted on the 8th then they said the 9th and they will let me know an update in 7 days when they check with my insurance company. Something just don't seem right to me. I just don't understand what they are doing. Aetna even conference called my docs office and they never answered or returned the insurance companies call. They tried twice and got voicemail both times. Beginning to question if I picked the right doctors office. Anyone else experience a doctors office like this or been put through a similar situation. Please shed some light for me because I am getting a little bummed about everything. Thanks :-)

[Miss Mac 6,262]

This is exactly why I recommend that you ask your insurance company for a case manager. That way, you are talking to the same person every time, and they can intervene on your behalf.

[MyKidsMom89 70]

If it feels hinky to you (and it does to me) seek a second opinion. I mean, if they aren't being honest with your paperwork, can you trust them to perform major surgery??

[biglady904 65]

Yeah something does not seem right

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