Am I the only one practically ignored by their surgeons office?

[Amurillo04 109]

I know that they are very busy specifically my insurance coordinator, but I think that a second to confirm you received my last email or to answer a question about my insurance is really not asking to much. I am the only one with this problem. They act like they aren't going to get paid for our surgery. It's so frustrating!

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[Inner Surfer Girl 12,015]

Yes, they can be very busy. I know my insurance coordinator set blocks of time to return calls, etc. She was almost never instantly available. If she dropped everything every time someone called or emailed she would have never gotten everything processed.

This whole process takes perseverance, polite persistence, but most of all patience.

[grandmaofone 411]

My office gave me a list of things I had to complete to get surgery done. They made this list between the time of my seminar and my first appt. it made it easy to know what I needed to do and when to turn in all the paperwork I had collected from everyone. I hope you have given them a day or two to return your email as I know that sometimes they spend a lot of time on the phone fighting insurance companies. I know I wouldn't like that job!!!!

[Amurillo04 109]

My office gave me a list of things I had to complete to get surgery done. They made this list between the time of my seminar and my first appt. it made it easy to know what I needed to do and when to turn in all the paperwork I had collected from everyone. I hope you have given them a day or two to return your email as I know that sometimes they spend a lot of time on the phone fighting insurance companies. I know I wouldn't like that job!!!!

I totally understand but I'm not a person who gives them a few hours and then starts complains it's been over a month and I've sent two emails and called once. I think a over a month is more then enough time to get back to a person.

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[Amurillo04 109]

Yes, they can be very busy. I know my insurance coordinator set blocks of time to return calls, etc. She was almost never instantly available. If she dropped everything every time someone called or emailed she would have never gotten everything processed.

This whole process takes perseverance, polite persistence, but most of all patience.

Expecting someone to be instantly available and waiting over a month for a response is a little different in my opinion lol but I hear what your saying.

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[grandmaofone 411]

Maybe try and call the office manger, explain to her what is going on and see if she can help you. I didn't know it had been over a month, that wasn't stated in original post-so I was alittle confused by the time frame you just explained. Hope you get some help from the office manager!!!

[Inner Surfer Girl 12,015]

My office gave me a list of things I had to complete to get surgery done. They made this list between the time of my seminar and my first appt. it made it easy to know what I needed to do and when to turn in all the paperwork I had collected from everyone. I hope you have given them a day or two to return your email as I know that sometimes they spend a lot of time on the phone fighting insurance companies. I know I wouldn't like that job!!!!

I totally understand but I'm not a person who gives them a few hours and then starts complains it's been over a month and I've sent two emails and called once. I think a over a month is more then enough time to get back to a person.

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If it has been over a month then you can definitely call and/or stop by the office. This is where polite persistence comes in.