Frustrated - Mini Rant

[becomingmandikaye 262]

I just need a place to vent for a minute.

When I met with the surgeon, he told me that a surgery date in June should be no problem. He also said that since the endoscopy he requires isn't an insurance requirement, they would go ahead and submit and approve as soon as I finished the requirements and then would worry about the endoscopy.

I finished all my reqs on Monday. I called on Tuesday just to verify the next steps (I wasn't sure if they would automatically schedule or if I needed to call). They went ahead and scheduled my endoscopy that day and told me that the nurse would verify I cleared all reqs and then call and schedule me for surgery.

*waits*

I called back today just to find out where I was in the process since I hadn't heard anything - and they were holding my paperwork until after the endoscopy (which is on June 6th!). Somewhere some wires got crossed. She said she'd confirm with the surgeon that we could schedule prior to the endoscopy (she said he sometimes tells people that but it isn't standard) and then she'd get the nurse to check my paperwork and clear me.

I know I shouldn't be quite so frustrated - it's only been a week - but my expectations were high after talking to them. Every day that passes is a day that means I may not be able to be scheduled in June, and because of work that's the best time for me to take the time off.

Okay, /rant.

[Margie122 845]

It's frustrating I know....just when you think you are almost done and they are submitting and BAM you find out that didn't happen. The waiting sucks.

Good for you for being on top of it! Keep on them....

Your surgery will be here before you know it!

[VSGAnn2014 12,992]

Ride their asses.

In the nicest possible way.

You can make it happen.

[becomingmandikaye 262]

I actually called her back and apologized for being rude. It wasn't *her* fault at all, and I took a bit of my frustration out on her.