Did you all get your books??

[Banded14yr 2]

The money actually was taken out of my account. I was in the bank filling out the fraud report when I got a call from a Keith Terry. He read me the little "We're sorry" letter that he later emailed me. I told him that "I'm sorry" didn't put the $378.50 back into my bank account. I also told him that I would be contacting Dr. Ortiz about this situation. He said that it wasn't Dr. Ortiz' fault. I told him that in a way it was, that Dr. Ortiz needs to know how the company he chose to market his book is doing business. Regardless if Dr. Ortiz had nothing to do with this major faupaux, which is not the first mind you, several people were over charged $164.50 a month ago, I think his reputation is taking a pounding, so I don't blame Dr. Ortiz for being upset, I'm sure he is and he should be.

So far I love the book, Dr. Ortiz is not my surgeon, but as I read the book, I'm gaining more respect for him, he obviously is a very skilled surgeon and very well respected. I just hope I can get this situation resolved sooner than later. It really took a bite out of my Christmas "cheer"

[claraluz 2]

There's another reason Dr. Ortiz should be upset. I am curious about the book, but I'd be a fool to order it now. So the sales of his book could well be affected.

Nancy

[blossom 2]

Damn! They got me!!! I checked my account again this morning and found a charge for $378.50 applied on 12/20. I immediately called the last # that Michelle had posted and talked to a man who apologized profusely, told me they had fired their service because of this, and that my account would be credited within the next hour and that I would hear from Randy Lutz as soon as the credit was done. That was at 9am. It's now almost 4pm and I still have not heard from him. I did go to my bank immediately and file a dispute claim. They told me it could take up to 10 days to get my money back. However, if they would just credit my account, I would get my money back much sooner. Grrrrrr.....

[New Hope 37]

Would one of you that has actually had this problem start a new thread about this company? Please list their name, any contact names, phone numbers, emails, addresses, etc. - anything factual that you can share. People really need to be aware of this serious problem. Just too many times, and always the same $$, for this to be a coincidence or accident. They've certainly gotten enough complaints about this problem. I'm so sorry that this has hit ya'll at Christmas (or any time for that matter)!

[Iluvharleys 15]

Blossom they haven't contacted me again either. The last I heard was the form letter. I am going to bitch again tomorrow if I don't hear something!