I swear my surgeons office...

[Ashoryb 52]

My surgeons office is becoming a nightmare! I got my surgery approval finally begining of april. I'm still waiting for office to schedule my surgery. They keep calling me and asking for things that I've already given them. They made me get another galbladder sono. Now they are asking when and where I was diagnosed with sleep apnea. I gave them that at the very begining (one of my comorbidities). Found out my insurance coordinator never asked for the reports. I swear this woman has been done with me since the first denial I got from my insurance. Once I got denied the secind time it's been hell. Even now that I'm approved it's like she's refusing to move my file forward to get scheduled. I feel like I need to just throw in the towel and go to another surgeon. I was so set on Dr. Kim and getting the inverted gastric sleeve from him but I feel like I'm being punked or I'm on the show boiling point where things are done just to see how far they can push somone before they break. I'm on such a time crunch at work! They keep telling me they need me to put in my time immediately because our office is about to split and after may I won't have any time until December. I hope one day I will be able to come on here with a happy story. Sorry for another rant. just feeling defeated.

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[ld33 94]

Hang in there, don't give up. Keep calling!

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[jane13 2,256]

<p>@@Ashoryb - maybe contact the office manager.</p>

<p> </p>

<p>I had sort of a similar situation and backed out of surgery because of a couple of people on the staff at the office. After I stewed on it for a few days I decided to call the office manager. As it turned out apparently I was not the only one who had a complaint and felt uncomfortable with the office staff. My surgeon was NOT the problem.</p>

<p> </p>

<p>My call, and the names I gave, confirmed the staff was out of line.</p>

[KristenLe 5,979]

Lesson learned for those in beginning stages - keep a copy of everything you give to your surgeon's office. @@Ashoryb I would call the Office Manager as well. Let them know what's going on and hopefully they'll address it immediately. Good luck.

[NikkiDoc 312]

Call the surgeon's office and have her give you a complete list of EVERYTHING that she needs to before she can forward you to scheduling. Go over that list and if she has everything ask her point blank when your file will be sent to scheduling. If she is claiming she didn't receive something that you know she has you can either resend it or contact the office manager and let her know about the issues you are having.

If you do not hear from the scheduling department quickly (2 days) I would call the office manager and let her know you have time constraints and need to get scheduled quickly or you may not be able to get scheduled until December. You could also threaten to transfer to a different surgeon if they can't schedule you quickly.

[Ashoryb 52]

Thank you all for your replies. I have tried to call the office manager twice today and each time they put me through to her it rings once and then her voicemail picks up. I called again and asked the receptionist to please verbally tell her I am needing to speak with management asap.

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[Ashoryb 52]

Ok finally sent an email to both the insurance lady and the manager. Told them I needed a date by the 29th of april. And that I have told them repeatedly how much of a time crunch I'm under. My insurance coordinator emailed back saying it's out of her hands..... then about an hour later the manager emailed me back and apologized and said she will absolutely call me by the end of the week. I sure hope she does.

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[Janiegirl1 11]

Same here, although mine isn't because of insurance. Its because my surgeon walked out of the practice and now I'm having to wait on a new surgeon. Its so discouraging!!! They say they will be with you through this entire process but when they aren't it's disheartening!!! I hope you get called soon!

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[Seagull 140]

I have been jerked around by my doctors office for 6 months. I feel your pain.

[EscapeGoat 0]

If you can't trust the doctor's office to get back to you before the surgery, you might not be able to trust them to get back to you after the surgery, when the stakes are much higher than scheduling issues.

If you have a way to contact the doctor directly, you might want to let them know that his/her office staff is close to making you shop for another surgeon.

[Seagull 140]

As soon as I mentioned I am seeking another doctor, everything started to go right, to some degree. They have a potential 60-100K surgery on their hands and are afraid to lose it. They also want to space them out to keep the continuous flow of cash coming in. After all, It's a business.

[KiaC 8]

I'd go up there

[Ashoryb 52]

Thank you all for your replies. The moment I got the manager involved I got my surgery date. The 23rd of may. I will be happy when I won't have to deal with the coordinator anymore.

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[Lenoralogan@yhoo.com 13]

Just stay on them don't let them pass the ball.

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