Insurance submitted-should I call insurance to check on results

[rebelchelz 52]

We submitted to insurance on 4/4 to BCBSOK. Should I contact the insurance company to follow up with this request? I emailed the Dr. office to see if they have heard but have not heard back from them. I was just curious if I should call the insurance or just wait. I'm going crazy I just need to know!!

[GranadoM74 41]

I definitely would! I had called to check on mine a few days after it was submitted and it turned out it went to the wrong fax line - they didn't have any of my paperwork or an open case.

A week after they first "submitted" it, I was able to get my surgeon the right fax number and it's now processing.

[SusanB55 89]

Yes!! Call!!

[rebelchelz 52]

thanks!! I guess I just needed the support

[rebelchelz 52]

ok it's going through the appeal process. Not sure why the Dr. sent in the request the first time because they new it would be denied. After my initial consultation a sleep study determined that I did have sleep apnea so it the documentation was re-submitted back to insurance. So now it was sent to the appeals on 4/8 & they have up to 30days to determine. Argh!!!! So frustrating!! I'm like a crazy person just waiting to hear something.

[jerzygirl227 1]

I do authorization for a doctors office and they have to submit the initial request, then the appeal if it gets denied. Hopefully you hear sooner than 30 days. Good luck!

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[tallow2102 16]

I'm in the same boat. Mine was all submitted last Thursday and I'm dying!!!! I just want to know. Haha! Maybe I'll call my insurance tomorrow and check on it. I called my Drs office Tuesday to make sure everything had been submitted and it had. Good luck!!!!

[rebelchelz 52]

Thanks that makes me feel better about it. Now to just get my mind off of it & wait.

[adrinanna 46]

I guess we are all on the same flight waiting for the runway to clear......I at least know I should plan to call the insurance company if I don't hear anything. I am glad to see I am not alone

[tsims2k11 2]

You should call. I called mine and checked and I found out I was approved from the insurance company before my coordinator did. I also got the letter with the approval from them before she did

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[SusanB55 89]

You should call. I called mine and checked and I found out I was approved from the insurance company before my coordinator did. I also got the letter with the approval from them before she did

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Did you just call the customer service number on the insurance card? Mine was submitted just this past Thursday but I might call tomorrow anyway. Might be a bit premature but my husband's was approved in one day! I'm also scared to call. I just have a feeling it is the gonna be approved. Thanks for posting.

[tsims2k11 2]

You should call. I called mine and checked and I found out I was approved from the insurance company before my coordinator did. I also got the letter with the approval from them before she did

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Did you just call the customer service number on the insurance card? Mine was submitted just this past Thursday but I might call tomorrow anyway. Might be a bit premature but my husband's was approved in one day! I'm also scared to call. I just have a feeling it is the gonna be approved. Thanks for posting.

Yes I called the 1-800 number and spoke with member services and just explained to them that my doctor submitted paperwork for a surgery and I just wanted to know if it had been approved or not yet.

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[rebelchelz 52]

I also called the customer service number. They gave me the information that it is going through the appeal process. Hopefully we will hear something this week. If not, they have until May 8th to let me know. OHHHHHHH the struggle!!! I'm so impatient wanting to know!!

[carol1019 11]

Can anyone tell me what horizon nj health medicaid's requirements are for sleeve surgery?

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