Dr. Clayton Frenzel Dallas/Plano

[ironpoorer 88]

I had a VSG on 12/28. My doctor has an outreach office in Texarkana TX, closer to me than his Dallas office so that is where I had my pre-op visits. Surgery went fine and I was released the next day and drove back to northern AR where we live. We set an appointment for 1 month later for follow-up. The day of the appointment I could not travel to Texarkana due to inclement weather. I called his office, left VM asking for another appointment the next time he was there (every second Saturday) but never got a callback. I called again and spoke to an office assistant and was promised a call back, again nothing. As I have had no complications at all, I was not too concerned but after having several episodes of neuropathy/paresthesia of the tongue I called again to see if there might be a connection (B-12 deficiency is isted as a possible cause though I do not have the other symptoms and take 3500 units sublingual each week); spoke to someone in his office; we got cut off- so I tried again and only got VM which I left. Nada, sent a email contact thru his website, and again, nothing.

WTF? I am now 4 months post-op and have never seen him for follow-up. W even discussed having my umbilical hernia repaired after sufficient weight loss. I have lost almost 100 lbs and cannot say enough about his surgical skills as I have not had any complications at all and seemingly have healed completely, I still question my relationship with a Doctor whose office staff at least seems so incompetent at simple office protocol.

Ideas?

[Daisee68 2,493]

Well that stinks! I hate when doctors have incompetent office staff. Have you called tried to call his Dallas office and make a stink about not getting a call back? I had post-op labs at 3 months (but I had bypass with a different dr so not sure if it is same with sleeve). I would think SOMEONE would want to see you by now. I would keep calling AND I would complain. Send an email or leave a review for him somewhere on the internet (other than just this site) and you are likely to get a response. In fact, he always pops up as a "Featured Surgeon" on my computer on this site. Hopefully others who used him can weigh in. If you don't see him soon, I would think maybe a follow up with your local PCP might be a good idea.

[ironpoorer 88]

Finally got a hold of the doctor and got an appointment. Saw him last week and everything is good. Still wondering what's up with his office staff.

Sent from my iPhone using the BariatricPal App

[Daisee68 2,493]

@@ironpoorer - Glad you got in to see him and all is well!

[ironpoorer 88]

@@ironpoorer - Glad you got in to see him and all is well!

As long as the billing staff is as inept as the appointment staff, and they never send me a bill...I am good

[Daisee68 2,493]

Lol @@ironpoorer - if only you could be that lucky! Fingers crossed!!

Sent from my HTC One M9 using the BariatricPal App