Frustrated

[clerkstar841998 18]

So frustrated I have called UHC for approval requirements 5 times and I have received 5 different answers

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[dede0314 356]

Do they have a bulletin you can print out? Maybe you can ask someone to send you the information so you have it on paper.

[WLSResources/ClothingExch 3,444]

I hope you're not surprised that the people on the front lines of the UHC phone system are slightly less swift than corpses. They are affable nitwits minus the charm and loveability of Minions.

They are designed to be all but impossible to navigate, but check your plan books anyway. Check especially for the address to which to get to the next level up for information. When you call again, demand to speak with someone in an "office" rather than a call center and be frank that it's because you've had five different answers. At the same time, be polite or the call center person will certainly hand you over to whomever is to it's left.

Above all, request the info from the insurance coordinator at a surgery practice you're considering.

I hope you're not surprised that the people on the front lines of the UHC phone system are slightly less swift than corpses. They are affable nitwits minus the charm and loveability of Minions.

They are designed to be all but impossible to navigate, but check your plan books anyway. Check especially for the address to which to get to the next level up for information. When you call again, demand to speak with someone in an "office" rather than a call center and be frank that it's because you've had five different answers. At the same time, be polite or the call center person will certainly hand you over to whomever is to it's left.

Above all, request the info from the insurance coordinator at a surgery practice you're considering.

[ShrinkingPeach 1,291]

You should be able to go online and pull your plan specifications and print them off. Then you have it in writing. The insurance coordinator at your surgery center should be of great help in getting the information needed if all else fails. Good luck!!

[GranadoM74 41]

I have UMR UHC Choice Plus PPO. I had to speak with a Nurse/Case Manager through Optum and she sent me this - https://www.unitedhealthcareonline.com/ccmcontent/ProviderII/UHC/en-US/Assets/ProviderStaticFiles/ProviderStaticFilesPdf/Tools%20and%20Resources/Policies%20and%20Protocols/Medical%20Policies/Medical%20Policies/Bariatric_Surgery.pdf

I know every plan is different. I hope this helps!

[clerkstar841998 18]

Yes that helps alot thank you

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Thanks evetyone

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