Run around

[bsanders 69]

Frustrated!! My doctors office said they sent in everything to the insurance company for approval a week ago... However the rude insurance lady said my doctors office called in just a couple hours ago and they haven't received my clinical's to even start the approval process. I know this will eventually work itself out... But after 7 long months and the anticipation is starting bug me.. Grrr (lol I've never grrr'd before online lol)

[perforce 243]

Argh! That sounds so frustrating! Have you called your doc to ask them why?

[bsanders 69]

I called them.. They said they sent it in Friday, called for the status on Monday and again on Thursday and gave me the exact times. I trust my doctors office sent it in for me as they said.

The insurance company I'm not so trusting with them tho... Sad thing is now... Although I did everything the insurance company required of me and having sleep apnea as well... I'm second guessing they will approve me... I hate thinking that!!

[perforce 243]

It's hard to think well of them if they'really being rude to you, but try not to worry about it until you're sure that's happening. If you've met all the requirements there's no reason to reject you.

[bsanders 69]

In a sudden change of events... They just called me... I was approved!! How weird!

[2goldengirl 2,076]

Here's the thing. The people who answer the phone for your insurer usually aren't the same people who are actually doing the reviewing the request. All they can see is a status on a computer screen. So if their status choice is only "pending clinical", "approved", or denied", they only know what they see on the screen.

There is no excuse for rude, but all the same, you're approved! Celebrate! Throw confetti!

[perforce 243]

Congrats! That's great!

[bsanders 69]

Thanks!!