Submitting your information

[m_kuiphoff 1]

How long does it usually take the surgical coordinator to submit your information after its all been documented?

[rgallardo 30]

I think it depends on the coordinator mine did it the next day and I was approved 2 days after.

[m_kuiphoff 1]

Thanks it's been 3 weeks since my visit. I called my insurance they haven't received anything yet? What now?

[rgallardo 30]

Yikes... That does seem like awhile.. I would call the does office and ask to speak with whomever does authorizations and ask a hat the status is.....

Drs office. Not does office lolz

[m_kuiphoff 1]

Thanks you've been very helpful, I'll call today. Nice to have someone have your back.

[m_kuiphoff 1]

Hi I called the coordinator yesterday at Dr.s office she said she submitted the information. After that I called the insurance they checked and told me they have'nt received it yet? My office visit was Dec the 10th? I don't know who to believe? What do I do now? HELP!

[rgallardo 30]

I would call ur doctors office back and let them know what ur insurance is saying so they can refax it..... I'm sure they did fax it.... It's just so many offices either has someone miss place taxes or some are electronic faxes and will show sent on one side but won't come through on the other..... I'm saying this from experience I also do authorizations for a living and at times a gotta fax things several times..... So definitely call ur dr again and just let her know that u spoke with ur insurance and they claim to not have received it would u mind refaxing it.... Sometimes we gotta be persistent to get our stuff done right......best of luck please let me know how it goes

[m_kuiphoff 1]

I called and left a message for her and told her about what my insurance co. said. waiting to see if she gets back to me. Thanks again. Oh! when I called Horizon they told me they no longer accept faxes from the drs. offices?

[rgallardo 30]

Huh....I've never heard that...I wonder how they get info then.....I work for a pcp so I do referrals for people to go see specialists my job would be impossible without facing But I'm if it's diff than what they do for surgery.... But she should of followed up on the status of ur auth....i hope u hear something soon that wait is a killer .......

Huh....I've never heard that...I wonder how they get info then.....I work for a pcp so I do referrals for people to go see specialists my job would be impossible without faxing But idk if it's diff than what they do for surgery.... But she should of followed up on the status of ur auth....i hope u hear something soon that wait is a killer .......

[trekker954 421]

I didn't even know people faxed anything anymore. I scan (as does my office protocol) everything, then email it. You then have a good tracking of it. No more paper running out of fax, no more crumpled papers, and no more when the fax grabs two pages instead of one.

Even with that said, today I had to drop off all the original paperwork for my insurance company with the hospital. I had originally scanned, emailed it. But they wanted original signatures, probably for their benefit, not necessarily the insurance.

Keeping my fingers crossed this will happen fast.

[rgallardo 30]

That would be so much easier....unfortunately at my job we are not aloud to email anything with patient information because email can be hacked and then we would be in trouble for violating hipaa

[rgallardo 30]

I hope it goes fast for u as well...waiting is a pain . I feel bad for m_kuiphoff... Hope his hurrys up too

[m_kuiphoff 1]

I feel like I'm caught between a rock and a hard place. Call the coordinator she say's she submitted it? Call the insurance they don't have it? If I call the coordinator again she's going to think I'm calling her a liar! Thanks again everybody for the support.

[rgallardo 30]

And how long has it been?

[m_kuiphoff 1]

I talked yo her Monday, and left a voice mail at her office on Tues telling her I was in touch with the insurance co. and they said they did'nt have my information' and for her to give me a call back. Need less to say it's now Thursday and no call back.