Upset. ...what should I do!

[HappyNean32 54]

So hello everyone!! I posted yesterday about my surgeon submitting my info for approval. Well because I had seen pretvious post about how the offices had stated they sent them but haven't I thought I would call. Optum who has to approve me first before UHC tells me that they see the request for authorization but none of my clinicals. And they would tell me this after 5 so I can't call my surgeons office. They said I would have a approval in 2 days from the time it's sent so tomorrow would be the day. So would yall w ait until tomorrow to see if the rep just didn't know what she talking about or call the surgeons office first thing in the am. I am upset if she didn't send it because that's another 2 days I have to wait. I some reason believe the lady at the surgeon at the office....help me somebody!!!!

[goblue9280 481]

No reason not to call your surgeon in the am. If insurance told you they don't have everything, find out why. I know you are eagerly waiting on the approval, but in the grand scheme of things, 2 days may not make a difference. Your surgery date may very well be the same in two days time depending on your surgeons availability.

[HappyNean32 54]

Thanks and you right but after the 2 days it's another 72 hr wait for medical review. My surgeon office is already full for November. I want to have it the earlier part of December so I will be able to enjoy Christmas with my children.

[cassie32104 70]

First I would call the insurance company again. Ask them to look again, sometimes there are several places for them to look. I know this from experience! Tell them your surgeon's office said they submitted it. If they still can't find it, I'd call the surgeon's office.

Edited October 30, 2015 by cassie32104

[The Candidate 3,215]

I would call. Even if they were sent, it wouldn't hurt to resend them. Don't go into the weekend wondering. Good luck!

[HappyNean32 54]

Ok so I just spoke with the insurance company they said it was sent. They said I have 2 day turn around so we will see on Monday. They said on the paperwork surgery date of Dec 1st. I sure hope so!!!! Thanks everyone

[cassie32104 70]

Ok so I just spoke with the insurance company they said it was sent. They said I have 2 day turn around so we will see on Monday. They said on the paperwork surgery date of Dec 1st. I sure hope so!!!! Thanks everyone

Great! I hope everything goes smoothly.

[HappyNean32 54]

APPROVED

[The Candidate 3,215]

Oh yea! Always a win when it goes your way! Congrats!

[HappyNean32 54]

Yes thank you God