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Someone dropped the ball. Feeling discouraged.



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I was approved for an emergency band removal by insurance and was going to pay cash for a revision during the removal. My doctor saw me Tuesday and wanted me scheduled for surgery this coming Monday, specifically because my husband is gone all summer and I had my parents here for 2 weeks to help me.

Today, they were supposed to call with surgery day instructions. Instead, they didn't return my call until 4:00 and said they hadn't put me on te schedule because "they didn't know what the doctor was thinking, scheduling me so quickly."

I explained his reasoning (he KNOWS my husband and the circumstances and he was very sincere in wanting to accommodate our circumstances.). They said they'd call back by 6:00.

Never heard back and now it's 8:00????

I don't suppose there's any hope they will call over the weekend, so I guess I'm not having my revision. I'm so, so devastated. The earliest I can see having it done now at this point is late November. ????

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@@FireWife They could still call. The phones still work on the weekends :) don't give up yet!

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Elode, I guess you were right...phones do work on weekends! I wasn't expecting anyone would call during off-hours. They are going to fit me in during lunch on Tuesday, even though it is his non-surgery day, and will rearrange appointments if needed. The doctor was pretty upset over the way things were handled. I'm super relieved! So, now I have Tuesday to look forward to :)

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Glad it all worked out for you; good luck and wish you a speedy recovery:-)

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It's good to hear things worked out for you. Best wishes for a speedy recovery too!

Kate

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@@FireWife See! That's awesome girl! Good luck!!!

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Just confirmed 12:30 tomorrow!

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I felt like the ball was dropped by my case manager and waiting for final approval, but I learned that being persistent and following up on all phone conversations has helped to get things back on track. Glad to hear that things were moved forward as planned.

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