Waiting on cigna approval or denial

[megieg 7]

My surgeon's office sent in my packet last week. I'm impatiencently waiting to here the results. How long did it take others to hear back from cigna?

[Daisee68 2,493]

Mine was very quick. Submitted Friday at noon, approved Monday morning. Feel free to call Cigna and be sure they got it and see what the status is. I had to do that when trying to sort out my sleep study because the dr's office hadn't really done that part correctly.

[KristyJo2 2]

I am also waiting on approval from Cigna... My paperwork was submitted last Wednesday... Good luck to you! Update when you hear back so I know how long it took for you!

[megieg 7]

I'll let you know as soon as I get a response. I called today and it is pending.

[megieg 7]

I heard from Cigna today stating I was denied because they did not receive my 3 month diet or other physician recommendation. They said they was now waiting on surgeon office to set up a peer to peer? What does this mean and what do we have to do now bc I have completed those and had faxed them over to my surgeon, not sure if they just forgot to fax then over or what happened. I am devastated! !

[Daisee68 2,493]

I am so sorry! Don't give up! My surgeon had to do peer to peer to get my sleep study approved. Basically the surgeon has to talk to the medical director at Cigna to discuss and then the surgeon's office should resubmit the paperwork. First thing I would do is call the surgeon's office and ask if they sent those papers. If not, it may be that they can easily resubmit that without peer to peer. Stay on your surgeon's office to get that done and if phone call still needed, find out what day and time so you can follow up to see what the outcome was. I know it seems devastating but it's not over yet. Good luck!! Hang in there!

[Daisee68 2,493]

@@megieg - did you find anything else out about whether your dr sent all the paperwork or not? Fingers crossed for you!

[megieg 7]

She said, she had not received the letter yet. She was suppose to resend in the documents though. I'm going to call Cigna tomorrow and see what they have to say

[Daisee68 2,493]

Good luck! I know it will get sorted out!

[megieg 7]

Thank you, I sure hope so.