Waiting for a surgery date!

[laceygorrell 79]

Ok so Im starting to get a little annoyed. My insurance approved my surgery, did all the requirements, had my preop appt on 6-11-15. I was told at my preop that it would be signed off by anesthesia wed 6-17-2015 and I would recieve a return call by Friday 6-19-15 with a surgery date. I haven't heard anything from anyone. I have called the surgery scheduler multiple times aND left voice mails with no return call back. I have called the MA(medical assistant) for my surgeon and she transferred me to the surgery scheduler with still no answer or call. I then today decided to call and ask who was over the surgery scheduler and try and explain the situation to her and I got her voicemail and not yet a call back. Has anyone else had this problem? Everything is done just waiting on a surgery date!!!!!!!!!

Edited June 22, 2015 by laceygorrell

[laceygorrell 79]

Zak

[ShrinkingPeach 1,291]

Call and ask for the Practice Admin, if you have to leave a voice mail then leave a concise but step by step as to why you are upset and that you expect a call back before end of business day. If you do not get a call back I would drive up there the next morning and ask to see him/her.

Whether you are self-pay or using insurance they are getting paid for a service and you deserve excellent customer service. What if you needed help with a post-op question???

[laceygorrell 79]

Finall got my surgery date... july 7th

[honeyflowers 5]

Thats my surgery date too!!

[khaled 23]

I am in the exact opposite situation. I have a surgery date but still waiting for insurance approval.