Right and wrong things to say to insurance?

[KS123 31]

My insurance has assigned me a case worker "advocate". I have my first phone interview tomorrow. I already know I meet all the requirements on paper except a recent 6 month Dr supervised diet. It makes me wonder if there are the "right" things to say in this meeting and any taboo things to say. I did have recent 4 months with WW before I gave up (again) - it sure would be great if I could use that plus a dr recommendation to count for the 6 month diet requirement. Advise anyone?

Edited March 1, 2015 by KS123

[samuelsmom 670]

Tell her about WW and talk about what you have been doing on your own. The key here is what your benefits actually state. Some require 6 consecutive months, some require 6 months in the last year. You may be able to use the 4 months and then you have only an additional 2 months.

My other advice would be to actually find the coverage booklet (they are commonly online) and read all the requirements so you are prepared to demonstrate how what you have done meets the requirements.

Good luck!